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"Update Civil Service Account"
Career Insights for Customer Service Account Manager
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Scorecard
Based on Massachusetts data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$84,316 / year median in Massachusetts
-11% projected decline
Job Description
The purpose of this application is to allow individuals to update personal information, such as Veteran Status, EMT Certifications, Language Fluency, Gender, Ethnicity, Employment Locations beyond residency preference on the Firefighter and Police Officer lists, etc.
THIS APPLICATION IS NOT TO BE USED BY PROMOTIONAL CANDIDATES WHO WISH TO SUBMIT ECT&E, E&E OR PROMOTIONAL CLAIMS OR APPEALS.
This application is for any individual who currently appears on an Official Service or Labor Service Eligible List, or has previously filed for an examination with Massachusetts Civil Service. In addition, filling out this application will allow individuals to view and update the contact information listed in their profile, such as address, email, phone number, etc. Please remember that it is the responsibility of the applicant to keep all personal and contact information current to ensure timely notifications.
Please Note:
Due to the method of data conversion, combined with the fact that some applications were received in our former application system, and migrated to our new system through our data conversion process, some individuals will not be able to see their examination score(s) through their Civil Service Account. Individual standings on current Official Service Eligible Lists can be found at: https://www.mass.gov/service-details/civil-service-eligible-lists WARNING! Your application will not be processed properly if you have multiple Civil Service accounts, or if multiple accounts are linked to the same email address. Please keep your username and password information secure. Civil Service does not have access to this information.
For New Users:
Step 1: Click the "Apply" button above. Step 2: Click the "Create an Account" link. Step 3: Follow the instructions to create a new account. Step 4: Click on the "Main Menu" tab and click the "
•Update Civil Service Account" link to continue your application. Step 5:
Follow Instructions and Submit For Returning Users:
Simply log in to your account and apply for the "
•Update Civil Service Account" posting.
Please Note:
Each time you submit an application to update the information being collected, make sure to answer each question. Any field left blank will erase a previous claim filed with Civil Service.