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Luxury Retail Operations Professional
Job
Long's Jewelers
Burlington, MA (In Person)
$65,520 Salary, Full-Time
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Job Description
Long's is looking for motivated individuals to be part of our team. We want people to provide a wonderful shopping experience for our customers. We want driven professionals who have a true love of working with people and know what it means to create outstanding customer service. Luxury Retail Operations Professional - Burlington, MA This is a great opportunity for someone who excels in dealing with people and is interested in working within a luxury retail environment. We will fully train on all aspects of fine jewelry and luxury timepieces. This position supports our retail sales team through all aspects of our customer life-cycle, from the initial sales transaction to on-going repair and service, and plays a key role in ensuring accurate inventory management. A welcoming demeanor and attention to detail are a must for this position. Responsibilities include but are not limited to: Process and complete customer transactions, ensuring accurate customer contact and payment information. Evaluate and document condition of customers' merchandise for repair intakes; inspect completed repairs for quality control standards. Handle incoming and outgoing communications with customers, such as e-mail, phone, and texts, and follow-up on all inquiries from customers. Efficiently operate the store's office according to all policies and procedures, and provide outstanding customer service at all times. Balance POS and bank deposits at closing and accurately complete daily paperwork. Ensure accurate and proper inventory management procedures including processing orders, sales, and transfers of merchandise. Individuals must be able to multi-task and be detailed and number oriented. Teamwork and a willingness to support all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience a plus.