Client Success Manager - Trainer

Client Success Manager - Trainer at Improvifi, LLC Client Success Manager - Trainer at Improvifi, LLC in Cambridge, Massachusetts Posted in 7 days ago.

Type:

full-time

Job Description:

Department:

Client Success |

Reports To:

Director of Client SuccessOverviewThe Trainer CSM is responsible for delivering structured, high-impact training that equips clients and their teams to effectively use Improvifis platform. This role ensures clients understand not just how to use the toolsbut how to succeed with them.

Role ObjectiveTo deliver timely, effective training that results in confident, capable clients who can implement Improvifis systems immediately.

Key ResponsibilitiesDeliver all assigned trainings within 7 days of assignmentConduct engaging, structured Zoom training sessions for clients and their teamsTrain clients on platform usage, sales processes, and financing strategiesComplete and upload training debriefs within 1 business day of each sessionVerify onboarding completion prior to initiating trainingEnsure clients understand and can execute key workflows and best practicesMaintain consistent training quality and standards across all sessionsSuccess Metrics100% training completion within 7 daysDebriefs completed within 1 business dayTraining scorecards averaging 80%High client confidence and readiness post-trainingWhat Were Looking ForStrong presenter with excellent communication skillsAbility to simplify complex processes into actionable stepsEngaging, confident, and client-focusedDetail-oriented with strong documentation habits recblid r1mo5v1yw3ckydgt73rq9kjwl0mfzb