A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
| Canton, MA Monday-Friday | 9:00 AM-3:00 PM | In Person
YAYA'S EVOO
is a growing food and lifestyle brand looking for an organized, reliable, and proactive Operations + Customer Experience Lead to join our team in Canton, MA. We are looking for someone who takes ownership of their work, pays close attention to detail, and is always thinking one step ahead. This person will play an important role in keeping our warehouse organized, our orders moving, and our customers happy. Responsibilities Pack and prepare daily customer orders accurately and efficiently Monitor and count inventory and communicate when products or supplies are running low Receive, organize, and maintain inventory within the warehouse Respond to customer service emails and help resolve order questions or issues Troubleshoot shipping, fulfillment, and inventory problems as they arise Maintain a clean, organized, and efficient warehouse environment Monitor orders for errors, delays, or other issues that need attention Help create and maintain systems that make day-to-day operations run more smoothly Take initiative and problem-solve without needing constant direction Who We're Looking For You may be a great fit if you are: Extremely organized and detail-oriented Alert and aware of what is happening around you Dependable and consistent A strong communicator Comfortable taking initiative and making decisions A natural problem-solver Able to prioritize and manage multiple responsibilities Someone who takes pride in keeping a workspace clean and organized Friendly and professional when communicating with customers A leader who is comfortable taking ownership of an area of the business Previous management, operations, warehouse, fulfillment, retail, or customer service experience is a plus. YAYA'S is a small but growing company, which means this isn't a role where you'll simply be given a list of tasks each day. We're looking for someone who wants to take ownership of our day-to-day warehouse operations, help us improve how we do things, and grow with the company.
