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North End Motors

Service Advisor

Career Insights for Retail Customer Service Manager

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Based on Massachusetts data

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$62,996 / year median in Massachusetts

+19% projected growth

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Job Description

Service Advisor North End Motors - 3.9 Canton, MA Job Details Full-time $900 a week 1 day ago Qualifications Customer service Mid-level Communication skills Full Job Description North End Motors in Canton MA has been servicing New England customers since 1986. North End Motors is a large preowned superstore with a high volume, fast paced and robust service dept servicing 100's of retail service customers per month. We are looking for only one service advisor to join our 2 other team members, preferably with previous experience to help meet demand. It is important to us that the potential candidate has good character, professionalism, a positive demeanor and strong communication skills. If it is time for a change from where you're then North End Motors can be more than a career, it can be your new home. Base salary starts at $900 per week with a progressive monthly bonus program that begins at 3.25% and escalates to 5.25% based on production. We promote great customer service and give an incentive in the form of a monthly CSI bonus that starts at .75% all the way up to 1.5% which can effectively turning the 5.25% to 6.75%. We offer an ELR monthly bonus up to $650 and as we go as a team we are rewarded as a team up to a $500 team achievement bonus. The potential candidate's schedule will be Mon-Thurs 7:30am to 5:00pm, OFF on Friday and abbreviated Sat schedule of 7:30 to 1:30pm. North End Motors Inc is an equal opportunity employer and does not discriminate against job candidates or employees based on Race Sex Age Religion Disability National origin Socioeconomic class