Job Summary:

Vine Homecare Inc. is seeking a highly organized and energetic Bilingual Patient Care Coordinator fluent in(Spanish & English) to become a part of our professional office team. The ideal candidate will be responsible for scheduling all of ASAP, HMOs and private pay cases.

Responsibilities:

• Coordinates and performs all scheduling functions as detailed by the scheduling policy in accordance with client needs, employee qualifications and availability.
• Fills all accepted cases and to inform and seek Team Leader's counsel and intervention when shifts are not filled.
• Ensure all shifts are filled in order to meet patient's needs and maintain/increase revenues.
• Constantly responds to changes in caregiver work schedules as necessary, especially call-out and time off request.
• Counsels employees regarding policies and procedures and answer questions from field staffing regarding their schedules.
• Documents changes in client service hours, performance issues relating to clients, employees and every communication between the case managers, client or family member.
• Informs the administrator or office manager of any known personnel problems, client complaints and scheduling concerns that will impart overall department/agency operations.
• Receives daily reports at the beginning of each business day from the On-Call Coordinator regarding any scheduling or staffing activity occurring outside routine office hours.
• Gives daily reports at the end of each business day to the On-Call Coordinator regarding scheduling or staffing activity that differs from the supplied printed schedule.
• Conduct all business calls and interactions with proficiency, accuracy, and in a professional manner.
• Provide prompt response to client or referral source regarding department/agency services, associated fees, and availability of staff.
• Files all incoming documents timely and efficiently keeping all HIPPA information secured.
• For new referrals, call client to ascertain when and time to provide services and discuss briefly the service plan.
• Follow-up phone call to the client after services has been rendered by the worker to gauge client level of satisfaction with our service and the worker also.
• Calls answering service at the beginning of each business day and obtains any information reported outside routine office hours, communicates any pertinent information, and confirms the specific individual on call.
• Ensures receipt of appropriate paperwork including time slips and all supporting documents from field staff.
• Ensures timely verification of authorized hours of care to ensure that scheduled services have been delivered in order to expedite the billing process.
• Participates in Quality Improvement process and assists supervisor in data collection and compilation on an ongoing basis.
• Notifies the administrator of emergencies, sickness, and other imminent occurrences that may affect the client or worker caseload as quickly as possible relative to the event's occurrence.

Qualifications/ Requirements:

• H igh school diploma, equivalent GED (Associate or Bachelor Degree preferred)
• Fluent in Spanish and English
• Basic knowledge of Computer Skills.
• Previous scheduling experience preferred or 2-3 years office work experience a must.
• Ability to handle multiple tasks efficiently and timely.
• Must have good customer service skills.
• Ability to function independently and demonstrate initiative.
• Team player with an 'all hands-on deck' attitude.
• Exceptionally strong work ethic.
• Ability to work independently and meet fast paced, established deadlines
• Must be able to interact with individuals of all cultures and levels of authority

Job Type:

Full-time Pay:

$25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): What is the highest level of education you have completed? Associate or High school

Education:

High school or equivalent (Preferred)

Experience:

Office or Administrative:

2 years (Required)

Language:

Do you speak Spanish and English Fluently (Required)

Work Location:

In person