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Customer Service Administrator #1017722
Career Insights for Customer Service Supervisor
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,250 / year median in Massachusetts
-1% projected decline
Job Description
Customer Service Administrator #1017722 Dexian
•3.6 Dedham, MA Job Details Full-time | Contract $30.00
•$33.33 an hour 20 hours ago Qualifications Service writing Phone communication Intake Customer support Client interaction via phone calls
Full Job Description Job Title:
Service Administrator
•
III Duration:
2026-09-21 to 2026-12-31
Location:
Dedham, MA 02026
Pay Rate:
$30
•$33.33 hourly on
W2 JOB SUMMARY
Responsibilities:
Handle intakes Help with troubleshooting questions Schedule repair appointments, drop-offs, and pick-ups
Qualifications:
Experience in customer facing roles Comfortable working with customers both in person and on the phone Ability to prioritize and be flexible as work comes in Previous service industry experience. Service writer experience would be a big plus Key Responsibilities Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers' needs and gathers pertinent information Creates basic work orders in appropriate systems Provides some status updates to customers, as requested Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status . #
BP Pay:
$30.00
•$33.33 per hour Expected hours: 40.0 per week
Work Location:
In person
Benefits
- Dental Insurance