Service Manager - Commercial Roofing

A well-established commercial roofing contractor is seeking an experienced Service Manager to lead and grow its roofing service and repair operations across the Massachusetts market. This role is responsible for overseeing day-to-day service activities, managing field crews, maintaining customer relationships, and driving revenue through proactive maintenance, repairs, and small project work.

To express interest, contact Michael Crabtree at michael.crabtree@cybercoders.com.

Key Responsibilities:

Oversee daily operations for roofing service and repair work, including leak investigations, maintenance, and warranty serviceManage and schedule service crews, dispatching work efficiently to meet customer needsServe as the primary point of contact for service customers, ensuring timely communication and follow-upReview service proposals, pricing, and scope of work to ensure accuracy and profitabilitySupport estimating of service work, repairs, and small reroof projects as neededMonitor job costs, labor utilization, and service department performance metricsCoordinate materials, equipment, and subcontractors for service projectsEnsure compliance with safety standards, company procedures, and quality expectationsResolve field issues and customer concerns quickly and professionallyAssist with service department growth through customer retention and new service opportunitiesMaintain service documentation, reports, and closeout records

Qualifications:

Proven experience in commercial roofing service, repairs, and maintenancePrior experience leading service crews, foremen, or field operationsStrong understanding of low-slope roofing systems, leak diagnostics, and repair methodsAbility to read and interpret construction drawings, specifications, and work ordersStrong organizational and communication skillsCustomer-focused mindset with the ability to manage multiple service requests at onceProficient with scheduling tools, job tracking systems, and Microsoft OfficeOSHA knowledge required; OSHA 30 preferredBenefitsSalary 100-120K (based on experience)Medical & Vision InsuranceDental InsuranceSick LeavePaid Vacation & Holiday Pay401(k) Plan