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C
Confidential
Entry Level Verizon Assistant
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Experience Manager
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Scorecard
Based on Massachusetts data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$83,749 / year median in Massachusetts
+11% projected growth
Job Description
Entry Level Verizon Assistant Confidential Malden, MA Job Details Full-time $50,000 - $60,000 a year 1 hour ago Benefits Paid training Opportunities for advancement Qualifications Customer communication Full Job Description Start Your Career with Iconic Management Are you ready to kickstart your career with a company that invests in your growth? At Iconic Management, we're looking for motivated individuals to join our team as an Entry Level Verizon Assistant. No prior telecommunications experience is required - we provide comprehensive training, mentorship, and opportunities for advancement. In this full-time role, you'll represent Verizon products and services while helping customers discover solutions that keep them connected while delivering an outstanding customer experience. If you enjoy working with people, learning new skills, and creating a positive customer experience, we'd love to meet you. Core Responsibilities of an Entry Level Verizon Assistant Welcome customers and provide knowledgeable assistance with Verizon products, services, and current promotions to ensure an exceptional customer experience. Learn about customer needs and recommend personalized wireless, internet, and connectivity solutions that enhance the overall customer experience. Assist with new account enrollments, upgrades, service activations, and account support while maintaining a positive customer experience. Answer customer questions with professionalism while ensuring a positive customer experience. Maintain accurate customer records and complete all required documentation to support a seamless customer experience. Collaborate with teammates to achieve individual and team performance goals. Participate in ongoing training to develop your customer service, communication, and leadership skills while improving the customer experience you provide. What We're Looking For in an Entry Level Verizon Assistant Previous experience in customer service, retail, hospitality, or sales is an advantage but not required. Strong communication and relationship-building skills with a passion for delivering an outstanding customer experience. Positive attitude with a willingness to learn and accept coaching. Reliable, motivated, and goal-oriented. Able to work effectively in a fast-paced, team-focused environment. What You'll Get Paid training and hands-on onboarding to help you build confidence from day one. Performance-based career advancement with opportunities to grow into leadership roles. Ongoing mentorship and coaching from experienced professionals. A supportive, collaborative team environment that values your success. Competitive pay plus performance-based bonuses and incentives. Valuable experience in customer service, sales, communication, professional development, and delivering an exceptional customer experience. A full-time opportunity with long-term career growth and skill-building. If you're looking for an opportunity to build valuable skills, gain real-world experience, and grow your career with a supportive company, apply today to become an Entry Level Verizon Assistant at Iconic Management.