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Homecare Scheduling Coordinator. Malden, Ma
Career Insights for Customer Service Supervisor
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,250 / year median in Massachusetts
-1% projected decline
Job Description
Homecare Scheduling Coordinator. Malden, Ma Guardian Angel Senior Services - 3.0 Malden, MA Job Details Full-time $23 - $25 an hour 2 hours ago Benefits Health insurance Paid time off 401(k) matching Employee discount Qualifications Service scheduling Staff scheduling Team scheduling Schedule creation Full Job Description Scheduling Coordinator (Home Care) Malden, MA | Full-Time | Monday-Friday, 8:00 AM-5:00 PM About Us Founded in 2003, Guardian Angel Senior Services is built on a simple mission: deliver exceptional care and make a meaningful difference in the lives of seniors. We're a family-oriented team that takes pride in supporting both our clients and our caregivers every day. Position Overview We're looking for a highly organized, detail-driven Scheduling Coordinator to manage caregiver schedules and ensure our clients receive consistent, reliable care. This is a fast-paced role that requires strong problem-solving skills, adaptability, and clear communication. Key Responsibilities Coordinate caregiver schedules based on client needs and staff availability Manage real-time schedule changes and communicate updates promptly Maintain accurate client and caregiver records, including availability and assignments Enter new client and employee information into internal systems Track and update employee attendance Review schedules for payroll and billing accuracy Support daily operations with additional administrative tasks as needed What We're Looking For Experience in high-volume scheduling required (home care experience strongly preferred) Highly organized with the ability to multitask and prioritize effectively Strong communication and problem-solving skills Comfortable working with scheduling systems and standard office equipment Bonus Points Previous caregiving experience is a plus-your insight matters here Benefits 401(k) with company match Health insurance Paid time off Employee discount Guardian Angel Senior Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.