Member services supervisor

Jobs › Milford, MA › Member services supervisor Robert Half Member services supervisor Milford, MA Apply Description We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment.

Responsibilities:

• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.
• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.
• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.
• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.
• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.
• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.
• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.
• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow Requirements
• At least 3 years of experience in customer service or member services, including prior responsibility for supervising a small team and supporting performance management activities.
• Bachelor's degree preferred, or equivalent experience in a related business or service-focused field.
• Strong written and verbal communication skills with the ability to handle member interactions clearly and effectively.
• Hands-on experience with ticketing or case-management platforms such as Zendesk, along with confidence using Microsoft Office applications.
• Familiarity with Epicor or comparable ERP systems and the ability to maintain accurate data within multiple business tools.
• Demonstrated ability to stay organized, manage competing priorities, and solve problems effectively in a smaller office setting.
• Collaborative and self-directed work style with a positive attitude, flexibility, and strong attention to detail.

For immediate consideration please call me directly, 508-205-2127 Eric Lebow Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Member services supervisor Milford, MA Clear All Apply