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Manager, Client Services
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$83,776 / year median in Massachusetts
+1% projected growth
Job Description
Manager, Client Services The Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and sustaining the highest level of client service. In this role, the Manager, Client Services will help fuel Access' growth by meeting account revenue goals driving revenue generation efforts and new business development within existing accounts. What you'll do: Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on budget Provide support to the Sr. Managers on client calls, as well as take the lead when necessary Identify opportunities to upsell within current accounts; work with management to develop a strategy for expanding into additional areas of their business including meetings and events Support the Client Services team in development of project budgets and proactively manage internal client resources to meet overall account revenue goals Work closely with the Director, Production and Director, Project Management to ensure progress and quality of projects Interface with vendors to ensure deliverables are achieved Analyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plans Maintain current knowledge of the industry, trends, and competitive practices to ensure Access maintains an edge over competition Perform administrative tasks related to travel, expense, and time off approvals What we'd love to see: Corporate tradeshow/meeting and event experience preferred 5 plus years of experience in a client service-related position Strong verbal and written communication skills Ability to assist managers in developing, proposing, and selling a full line of company products and services to existing clients Capable of analytical thinking and problem solving Demonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skills Proficient in MS Office programs Knowledge of virtual environments a plus but not required Ability to travel up to 30% of the time