North River Home Care is seeking an experienced elder care professional to serve as a Client Care Manager . This role combines client assessments, care planning, family support, caregiver oversight, and ongoing client relationship management to ensure an exceptional care experience for our clients and their families. This is a hands-on role for someone who is compassionate, organized, confident working with older adults and their families, and passionate about delivering outstanding service. Qualifications Minimum 10 years of professional work experience 5+ years of experience in elder care, home care, senior living, hospice, healthcare, or care management Clinical licensure (RN, LPN, LSW, PT, OT, or similar) preferred but not required Strong assessment, communication, and relationship-building skills Comfortable using email, texting, and web-based applications, including WellSky Valid driver's license and reliable transportation Responsibilities Conduct new client assessments and develop individualized care plans Meet with prospective clients and families to evaluate care needs and recommend appropriate services Serve as the primary point of contact for clients and family members Monitor client satisfaction and respond promptly to concerns or changing care needs Perform in-home supervisory visits and quality assurance checks Provide oversight and support for caregivers assigned to client cases Coordinate with scheduling, human resources, and billing teams to ensure excellent service delivery Maintain professional communication and coordination with physicians, discharge planners, senior living communities, elder care professionals, and other referral partners involved in a client's care Maintain accurate documentation and care plan updates within WellSky Help ensure clients receive exceptional, personalized care from inquiry through ongoing service The Ideal Candidate You are: Warm, professional, and compassionate An excellent communicator who connects easily with older adults and their families Detail-oriented and highly organized Able to command respect while treating others with dignity and kindness Solutions-focused with a positive, "can-do" attitude Comfortable working independently while collaborating with a larger team Focused on delivering an exceptional experience to clients, families, caregivers, and referral partners Compensation & Benefits Competitive salary Car allowance Cell phone allowance 401(k) with company match Health insurance Life insurance Paid time off

Pay:

$75,000.00 - $95,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person