Client Experience Coordinator

Now Hiring:

Client Experience Coordinator Location:

Norwell, MA Compensation:

$25 - $28 hourly

DOE Schedule :

Full Time M-F 8:30-5:00 About Us Snow and Jones, Inc. has been a trusted, family-owned plumbing and heating distributor since 1952. Serving the South Shore and Cape Cod, we take pride in delivering exceptional products and a high-end showroom experience for our customers. Position Overview We're seeking a friendly, organized, and detail-oriented Client Experience Coordinator to join our Norwell showroom team. This role is the first point of contact for clients and plays a key part in ensuring a seamless and professional customer experience. What You'll Do Front Desk & Client Experience Greet and welcome all showroom clients with a professional, friendly demeanor Answer and direct incoming calls; take messages as needed Serve as a liaison between clients and warehouse staff Maintain a clean, organized, and inviting showroom environment Monitor and restock office and showroom supplies Administrative Support Maintain open order reports for the sales team Manage Sales Associates' calendars and appointments Process returns, damage claims, and shipping issues Handle showroom payments and daily cash reconciliation Coordinate delivery scheduling with the Branch Manager Assist with warranty claims and showroom events as needed What We're Looking For Previous receptionist or administrative experience preferred Strong Microsoft Outlook and calendar management skills Experience with ERP/CRM systems (training provided) Ability to manage a multi-line phone system Excellent communication skills, both written and verbal Strong attention to detail and follow-through Self-motivated with the ability to multitask Schedule & Benefits Monday-Friday, 8:30 AM - 5:00 PM (30-minute lunch) Competitive hourly pay: $25-$28/hour Health and dental insurance 401(k) with company match Paid vacation and sick time Additional benefits offered