HVAC Customer Service / Dispatch Coordinator Cooling Unlimited, Inc.

• 5.0 Reading, MA Job Details Full-time $22
• $27 an hour 1 day ago Benefits Paid holidays Disability insurance 401(k) 3% Match Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Customer communication Full Job Description HVAC Customer Service / Dispatch Coordinator $22
• 27/Hour + Bonus Opportunities | Reading, MA Join a Longstanding Local HVAC Team Cooling Unlimited has been serving customers throughout Middlesex County since 1986.

We're looking for a dependable, organized HVAC Customer ServiceDispatch Coordinator to help keep our customers, technicians, and daily schedules moving in the right direction. This is a fast-paced, people-focused position where you'll be the first point of contact for customers while also helping coordinate the field team. You'll balance incoming calls, appointment scheduling, technician communication, and customer follow-up throughout the day. If you're someone who stays calm when things get busy, communicates well, and enjoys being the person who keeps everything organized, you'll have an opportunity to make a real impact here. What You'll Be Responsible For Answer incoming customer calls and determine the appropriate next steps Schedule HVAC service and maintenance appointments Coordinate technician schedules and daily routes Communicate appointment updates between customers and field technicians Prioritize urgent service requests and adjust schedules as needed Follow up with customers regarding completed service and future needs Help promote maintenance agreements and support customer retention Complete general administrative and office support duties What We're Looking For 1-2+ years of experience in customer service, dispatch, call center, inside sales, or a similar role Excellent verbal and written communication skills Strong organization and the ability to manage competing priorities Comfortable handling a high volume of calls and frequent schedule changes Confident using computers and common office programs, including Word, Excel, and Outlook Typing speed of 30+ WPM Reliable, detail-oriented, and willing to take ownership when things get busy Experience That Will Help You Stand Out Background in HVAC, plumbing, electrical, or another skilled trade Previous experience coordinating technicians or service appointments Familiarity with ServiceTitan or comparable scheduling/dispatch software Inside sales or customer retention experience

Pay:

$22

• 27 hourly , depending on experience; with bonus opportunities

Schedule :

Monday-Friday, 8:00 AM-5:00 PM What we offer: 401(k) with 3% company match Health, dental, and vision insurance

• 50% employer-paid 100% employer-paid life insurance Short
• and long-term disability coverage Paid holidays, PTO, and sick time Paid birthday off Why Join Us?

You'll play an important role in keeping the entire service operation running smoothly. From the first customer call to the technician's arrival and follow-up afterward, your organization and communication will directly impact the customer experience. If you're ready to bring your customer service skills to a stable, established HVAC company, we'd like to hear from you.