Customer Success Manager - Vertica

Job Listing ID:

4497077

Job Title:

Customer Success Manager -

Vertica Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/22/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

We are seeking an innovative and driven Customer Success Manager to engage our new Vertica product customers and maximize the value of their Rocket investments. In this CSM role working with database and analytic products, you will partner cross-functionally to align customer goals with intelligent insights, track success using predictive signals, and proactively optimize outcomes. This role offers a strong opportunity to influence our Customer Success organization while supporting customer renewals, expansion, and a differentiated, customer-first CSM experience.

Responsibilities:

Work closely with your account team on your assigned accounts Get to know your customers. This includes but is not limited to the following: Understand your customer's business environment and objectives Document how they use their Rocket products Understand what success means to your customers Build strong relationship within your customer accounts Work hand in hand with your Account Executive to hold business reviews with your accounts Work closely with Renewals on risk mitigation and process improvements Partner with Retention Marketing on campaigns and events to drive engagement with your accounts Work closely with Retention Marketing to identify successful customers and turn them into advocates and case studies Manage the customer lifecycle journey points, including customer onboarding, feedback loops, advocacy, risk management and value campaigns Use Gainsight and AI options to track engagement, opportunities and derive insights

Qualifications:

5+ years in Customer Success Management with demonstrated success in developing strategic customer relationships and working with Fortune 500 accounts Strong empathy for customers and a genuine belief that their success translates into Rocket's success Deep understanding of value drivers in recurring revenue business models Creative, resourceful, detail-oriented, and highly organized An analytical and metrics-driven work style Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment Highly collaborative team player with the ability to build successful relationships with various stakeholders Ability to manage challenging conversations internally and externally Absolute and complete alignment with and consistent practice of our core values of Empathy, Humanity, Trust and Love to both our customers and other Rocketeers Experience with Gainsight and Salesforce preferred Familiarity with Vertica products and customers Gainsight Experience Relational database and analytics experience

Bachelor's Degree Travel Requirements:

N/A #LI-Remote #LI-MM1 . . What Rocket Software can offer you in

USA:

Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a div...

Job Classification:

Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A