Supervisor

Job Listing ID:

4508481

Job Title:

Supervisor

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/10/2026

Hours Worked Per Week:

Not Provided

Shift:

Not Provided

Duration of Job:

Either Full or Part Time, more than 6 months SR You may contact this employer directly. (Obtain the contact information to print or add to your jobs.) Obtain Contact Information Job Summary Position Overview The Supervisor is responsible for leading Customer Support Services operations to ensure high-quality service delivery, customer satisfaction, and compliance with established service level agreements. This role directs and supervises staff performing customer support, issue resolution, processing research, data analysis, and outreach activities, while serving as the first level of escalation and driving team performance, process improvement, and operational accountability. Key Responsibilities Supervise day-to-day Customer Support Services operations to ensure staff performance aligns with business needs, customer expectations, and established service level agreements. Develop and maintain advanced customer service skills, continuously improving staff skills. Set priorities, assign work, and coordinate team activities to ensure consistent progress toward established goals and service targets. Serve as the first escalation point for complex customer issues when standard troubleshooting efforts have been exhausted. Support inbound calls, outbound calls, email, and back-office operations as needed to maintain service continuity and meet workload demands. Monitor service issues, case activity, and team output to ensure service level agreements and quality standards are consistently achieved. Identify trends, recurring issues, and operational gaps, and recommend improvements to streamline workflows and enhance service delivery. Develop, maintain, and reinforce advanced customer service knowledge and skills, and coach staff continuously to improve performance and customer experience. Build, mentor, and motivate effective teams by providing clear expectations, regular feedback, and structured support. Oversee staffing-related responsibilities, including recruiting, onboarding support, timecard approval, performance evaluations, disciplinary actions, and personnel recommendations related to promotions, compensation, and termination. Communicate job expectations and ensure compliance with organizational policies, procedures, and core values. Partner with management to prepare, analyze, and communicate operational metrics, reports, and performance insights. Maintain a strong customer service culture focused on professionalism, accuracy, responsiveness, and customer satisfaction. Required Qualifications Bachelor's degree preferred, or equivalent relevant experience in customer support, service operations, public relations, or a related field. 4 to 6 years of customer service experience or related public relations experience. 0 to 2 years of management, team lead, or supervisory experience. Strong written and verbal communication skills. Strong leadership and customer service skills. Advanced problem-solving, decision-making, and interpersonal skills. Demonstrated ability to organize and supervise staff for maximum efficiency. Ability to build, coach, and mentor effective teams. Ability to maintain consistent progress toward priorities, goals, and service expectations. Strong attention to detail, accuracy, and operational follow-through. Ability to remain calm, professional, and courteous toward customers, staff, and management during high-stress situations. Ability to develop and maintain strong working relationships with customers, peers, and leadership. U.S. citizenship required. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications Experience supervising customer... First-Line Supervisors of Office and Administrative Support Workers Access our Statewide and Regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation Not Provided Job Requirements

Experience Required:

See Job Summary

Education Required:

None

Minimum Age:

N/A