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Job Description
HVAC Service Manager The MOHR Enterprises LLC•1.0 Shrewsbury, MA Job Details $85,000•$90,000 a year 9 days ago Benefits Profit sharing Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Managing maintenance teams Managing technical support teams Customer communication Customer relationship building Team leadership Equipment troubleshooting Client relationship development Company vehicle operation Driver's License Supervising experience Customer relationship management Client management Conflict management Leading team collaboration initiatives HVAC system repair Technical Proficiency General management
Full Job Description HVAC Service Manager Compensation:
$85,000•$90,000
Base Salary Location:
Shrewsbury, Massachusetts Position Overview A growing HVAC and mechanical services organization is seeking an experienced HVAC Service Manager to lead field service operations, drive team performance, and deliver an exceptional customer experience. This individual will oversee daily service operations while managing technicians, dispatch coordination, customer escalations, and operational efficiency across the department. The ideal candidate is a hands-on leader with strong HVAC technical expertise, proven people management experience, and the ability to thrive in fast-paced service environments. This role requires a balance of leadership, operational oversight, customer service, and technical support while maintaining high safety and quality standards. This opportunity offers long-term stability, strong operational infrastructure, and career growth within a well-established service organization. Key Responsibilities Service Operations & Team Leadership Manage a team of 15+ Service Technicians, 1 Dispatcher, and 4 Service Administrators Monitor technician performance and provide coaching, mentorship, and ongoing performance feedback Conduct monthly Lead Technician and Service Team meetings Perform ride-alongs and field visits to evaluate workmanship, efficiency, and customer service quality Prepare and deliver annual employee performance reviews Maintain strong communication and collaboration across service operations teams Customer Service & Operational Oversight Handle customer escalations and service concerns with professionalism and urgency Collaborate with dispatch to optimize technician scheduling and maximize operational efficiency Ensure service vehicles, tools, and equipment are properly maintained and operational Recommend operational improvements, tools, and process enhancements to increase efficiency and reduce costs Provide hands-on support during peak demand periods, including assisting with service calls when needed Serve as a technical resource and escalation point for field technicians Safety & Compliance Maintain a safe working environment and ensure compliance with company safety policies Enforce PPE requirements and ensure timely accident reporting procedures are followed Promote a culture of accountability, professionalism, and operational excellence Ensure all work is performed in compliance with applicable codes, regulations, and company standards Qualifications Required Experience 7+ years of HVAC technical experience 3+ years of management or supervisory experience within HVAC service operations Experience managing field service teams in fast-paced environments Strong troubleshooting and technical problem-solving abilities Proven ability to lead teams, manage priorities, and improve operational performance Strong customer service and client relationship management skills Licenses & Certifications Valid driver's license with clean driving record required
MA/CT/RI
Oil Burner, Pipefitter, or Plumbing License (or equivalent) required Technical & Professional Skills Strong leadership and organizational skills Excellent written and verbal communication abilities Ability to prioritize tasks and manage multiple responsibilities simultaneously Customer-focused mindset with strong conflict resolution skills Computer proficiency and comfort utilizing service management technology platforms Detail-oriented, motivated, and adaptable in high-volume service environments Compensation & Benefits Base salary approximately $85K•90K 401(k) with annual profit sharing Medical, Dental, Vision, Life, LTD, and supplemental insurance options PTO including vacation, sick time, and floater day Annual boot allowance Company vehicle Company cell phone Employee discount programs MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at
