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AC
Albertsons Companies, Inc.
Assistant Customer Service Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$83,776 / year median in Massachusetts
+1% projected growth
Job Description
Why choose us? Are you ready to take the next step in your people management career? Join us for an exciting opportunity as a Front-End Manager, where customer service, operational consistency, and checkout efficiency come together. At Albertsons Companies, we are looking for team ‑ focused managers who are passionate about customer service, people development, and operational excellence. As a Front-End Manager, you will oversee front ‑ end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast ‑ paced, customer ‑ facing environment where your work directly supports store results and customer satisfaction. Bring your flavor Building the future of food and well ‑ being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience. Main r esponsibilities : Oversee and coordinate all front ‑ end operations, ensuring fast, friendly, and accurate checkout service Support customer service programs and respond to customer concerns in a timely and professional manner Provide checkout support as needed, including register functions and customer assistance Guide and oversee front ‑ end activities including scheduling, service levels, and daily operations Maintain cleanliness, organization, and a positive front ‑ end environment Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions Monitor inventory and ordering of front ‑ end supplies and materials Hire, train, coach, and develop front ‑ end associates and supervisors Support labor planning, budgeting, and expense control for the department Maintain compliance with company policies, safety standards, and operational procedures Complete daily reports, payroll processes, and required documentation We are looking for candidates who possess the following: Soft skills: Strong customer ‑ service focus with a professional team presence Effective communication, coaching, and collaboration skills Strong organization, prioritization, and planning abilities Ability to stay composed in fast ‑ paced, customer ‑ facing environments Skill areas: Front ‑ end operations and customer service execution Cash handling, reconciliation, and compliance practices Labor planning, scheduling, and service coverage Safety awareness and loss ‑ prevention support