Client Care Manager-RN Nova Leap Home Health - Greater Boston Waltham, MA Job Details Full-time $120,000 - $125,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Paid sick time Qualifications Customer communication Home health care assistance Managing teams in a customer support role HIPAA Diagnostic evaluation Managing clients in a customer support role Initial patient assessment Health information regulatory compliance Leading team collaboration initiatives Clinical team leadership Clinical confidentiality policies Home health agency experience Team motivation (leadership skill) Full Job Description We are seeking a Client Care Manager to join our team at Nova Leap Home Health. This role is pivotal in ensuring that our clients receive the highest level of care and support. The Client Care Manager will oversee client interactions, manage care plans, and lead a team dedicated to enhancing the quality of life for our clients Responsibilities Oversee daily operations of the Client care department, ensuring high-quality service delivery. Manage client assessments and develop personalized care plans in collaboration with healthcare professionals. Lead and mentor customer care staff, fostering a supportive and effective team environment. Address client concerns and feedback promptly to enhance satisfaction and service quality. Ensure compliance with HIPAA regulations and maintain confidentiality of client information. Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care. Requirements Proven experience in a customer service or management role within the healthcare industry. Strong skills in patient assessment and understanding of care planning processes. Excellent communication skills, both verbal and written, for effective interaction with clients and staff. Knowledge of HIPAA regulations is essential for maintaining patient confidentiality. Ability to lead a team with compassion while managing operational tasks efficiently On-call rotation Willingness to travel

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance

Experience:

Home care: 3 years (Required) Nurse management Start a Career That Makes Every Day Meaningful At Nova Leap Health, you'll do more than provide care you'll bring comfort, dignity, and independence to those who need it most. Join a team that values your dedication, supports your growth, and recognizes the difference you make every day.