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Lexus of Watertown

Service Appointment Coordinator

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Supervisor

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Based on Massachusetts data

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$59,250 / year median in Massachusetts

-1% projected decline

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Job Description

Service Appointment Coordinator Lexus of Watertown - 3.9 Watertown, MA Job Details Full-time $45,000 - $55,000 a year 7 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Managing customer accounts Email customer support Phone communication Managing clients in a customer support role Client interaction via phone calls Customer data entry Full Job Description Service Appointment Coordinator Lexus of Watertown - Service Call Center / BDC Department Lexus of Watertown is seeking a full-time Service Appointment Coordinator. Previous automotive service experience is preferred but not required; we will train the right candidates. Experience in customer service, retail, call centers, hospitality, or sales is encouraged. Appointment Coordinators help increase service traffic to the dealer by answering inbound calls, scheduling appointments, and making outbound calls to current clients. Candidates must be friendly, patient, customer-focused, and able to multi-task with outstanding communication skills.
Job Responsibilities:
Create appointments and actively manage the service schedule Respond promptly to inquiries via email and text Collaborate with other departments to ensure seamless service experience Manage and maintain customer accounts, updating information as needed Maintain strict confidentiality of customer information in compliance with
FTC Safeguard Rule Schedule:
Full-time, typical shift 10:30 AM to 7:00 PM Every other Saturday, 10:00 AM to 5:00 PM with a weekday off
No Sundays Job Qualifications:
Positive attitude with genuine interest in customer service Automotive experience is a plus but not required Ability to work independently and as part of a team Effective communication via phone, text, and email Must pass pre-employment screens
What We Offer:
Base pay plus competitive monthly bonus Opportunities for growth and development Paid vacation, sick time, and holidays Fidelity 401K with company match BCBS Medical and Dental insurance EyeMed Vision insurance A family-owned environment with strong values and professional culture
Job Type:
Full-time Pay:
$45,000.00 - $55,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person