Office Administrator (Customer Service Focus)

About the

Role:

Done Right Chimney is seeking a dependable Office Administrator to manage front-facing customer service while supporting daily office operations. This is a fully in-person position based in our Williamsburg showroom, serving customers throughout Hampshire County. This role is best suited for someone who prefers a structured, hands-on work environment and takes pride in keeping an office running smoothly day to day. The position is primarily customer service driven, with administrative responsibilities that require organization, follow-through, and independent decision-making within established processes.

Key Responsibilities:

Serve as the first point of contact for customers in person, by phone, and by email. Schedule service appointments accurately using company software. Prepare service contracts, job documentation, and permit applications. Maintain organized and up-to-date customer records and internal notes. Support communication with the Supervisor and provide updates on active work. Assist with inventory tracking, ordering, and showroom organization. Ensure the showroom remains clean, stocked, and ready for customers. Regularly assist customers with loading pellet fuel (40 lb bags) into their vehicles. Handle customer concerns in a composed, professional manner. Follow established processes while making routine decisions confidently without escalation. What Success Looks Like in

This Role:

Customer inquiries are handled promptly and documented clearly. Appointments are scheduled with complete and accurate information. Tasks are completed without repeated follow-up or correction. The showroom remains organized, stocked, and presentable. The team can rely on you to keep daily operations moving without oversight.

Qualifications and Skills:

Experience in an office, administrative, or customer service role preferred. Strong attention to detail in scheduling, documentation, and communication. Ability to manage multiple tasks and priorities without losing track of next steps. Comfortable working independently within structured systems and processes. Clear and professional written and verbal communication. Proficient in Microsoft Office (Word, Excel, Outlook, Teams). Experience with QuickBooks or similar systems is a plus. Willingness to learn dispatching and industry-specific software. Reliable transportation is required. Ability to lift and carry 40 lbs regularly.

Schedule:

Tuesday through

Friday:

8:30 am•5:00 pm

Saturday:

9:00 am•3:00 pm

Compensation and Benefits:

Pay:

$18.00•$25.00 per hour, based on experience.

Full-time benefits include:

401(k) with company matching. 50% health insurance reimbursement. Company-paid short-term disability (Aflac) with additional voluntary options. Paid time off. 11 paid holidays. Ongoing training and development opportunities.

Education and Experience:

High school diploma or equivalent preferred. Relevant experience preferred; candidates with strong organizational ability and customer-facing experience will be considered.