Field Service Manager Sila Services

• 3.8 Woburn, MA Job Details Full-time $90,000
• $115,000 a year 14 hours ago Benefits Paid training Disability insurance Dental insurance Parental leave Vision insurance 401(k) matching Life insurance Qualifications Equipment service recordkeeping Performance monitoring Field service equipment repair Financial forecasting Client relationship management Managing technical support teams Operational analysis On-site technical support Team member evaluation Customer relationship building Resource allocation (project management tasks) Production data analysis Customer retention strategy Sales Managing teams in a customer support role Budget control Safety regulations Coaching Service scheduling Staff scheduling Customer satisfaction tracking Operations coordination planning Team scheduling Performance feedback (performance evaluation method) Frontline customer support management Budget forecasting Dispatching Team development Recruitment and selection Analysis skills Full Job Description Job description: Field Service Manager Central Cooling & Heating•Woburn, MA Compensation includes a base salary•depending on experience (Salary range: $90,000•$115,000).

Are you a visionary leader with a passion for excellence? Do you believe that leadership is about more than just a title, but about inspiring and uplifting a team to achieve greatness? At Central Cooling & Heating, we're on the lookout for a dynamic leader who embodies our commitment to "safety first", outstanding service and customer satisfaction. With over five decades of setting the standard in HVAC services across Greater Boston, we're not just hiring a manager; we're seeking someone who will continue our legacy of excellence and innovation. Are you ready to make a significant impact? We're looking for a leader who can drive our mission forward, mentor our skilled technicians, and maintain our reputation for unmatched quality. If you're passionate about creating comfort and warmth in every home and want to be part of a team dedicated to delivering the best home services, this is your opportunity. We don't just offer jobs—we build careers. Here's why you'll love being part of our team: Affordable, quality health, dental & vision insurance 401(k) w/ company match Paid vacation, sick and personal days On-going growth opportunities Parental Leave Short term disability, long term disability, and company paid life insurance Paid training/ongoing education Friends and Family Discounts on Services The Role Serving as a leader, motivator, trainer, recruiter, and sales & revenue driver, the Service Manager inspires their team to provide customers with superior service. This position handles hiring and developing staff, inclusive of setting and maintaining goals/standards, driving production and monitoring pace, and analysis, and obtaining and sharing product knowledge on services and HVAC systems. Key Responsibilities Lead, manage, coach, and develop a team of HVAC service technicians. Oversee daily field service operations to ensure work is completed safely, efficiently, and according to company standards. Manage technician scheduling, dispatch coordination, workforce planning, and resource allocation. Ensure the appropriate technicians, equipment, parts, and resources are available to meet customer needs. Provide technical support and guidance to technicians when troubleshooting complex HVAC issues. Monitor technician productivity, performance, service quality, and customer satisfaction. Conduct regular performance reviews, provide feedback, and establish performance expectations. Handle customer complaints, service issues, and escalations while maintaining strong customer relationships. Serve as a liaison between customers, technicians, dispatch, sales, and company leadership. Ensure technicians follow OSHA requirements, company safety policies, and applicable industry regulations. Promote a strong culture of safety, accountability, professionalism, and quality workmanship. Monitor service department KPIs and identify opportunities to improve productivity, efficiency, and profitability. Review job performance, labor hours, callbacks, materials, and other operational metrics. Assist with budgeting, forecasting, and controlling service-related expenses. Identify staffing needs and participate in recruiting, interviewing, hiring, and onboarding service technicians. Develop training plans and identify opportunities for technician skill development. Resolve field conflicts and operational challenges quickly and professionally. Identify recurring service issues and implement solutions to prevent future problems. Work with leadership to develop and implement strategies that improve service operations and customer retention. Maintain accurate documentation and ensure service records are completed properly. Remain calm, decisive, and solutions-focused when dealing with high-pressure situations. Lead by example and create a positive, accountable, and high-performing service team. Desired Skills and Experience Strong understanding of commercial HVAC systems, service operations, troubleshooting, and repair. Ability to understand complex technical issues and provide appropriate guidance to technicians. Ability to evaluate service-related problems and make informed technical decisions. Strong commitment to workplace safety and proper field procedures. Ensures technicians follow company policies, OSHA requirements, and applicable safety regulations. Promotes a culture where safety and quality are priorities. Valid Driver's License and clean driving record

Schedule:

Monday to Friday Weekends as needed Year-round work Apply today and become part of Central Cooling & Heating — a company that values your expertise, invests in your success, and gives you the opportunity to make an impact. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.