A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Service Appointment Coordinator / BDC Kelly Nissan of Woburn - 3.5 Woburn, MA Job Details Full-time $21 - $25 an hour 17 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Qualifications Live chat Email customer support Microsoft Outlook Automobile maintenance requirements Texting/chatbox tools Phone communication Service scheduling Client inquiry handling Answering guest questions Scanning Fleet management Customer engagement Automotive service Communication skills Entry level Client interaction via phone calls
Full Job Description Job Summary:
We are looking for a Service Appointment Coordinator / BDC to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments. Compensation $22 hour base pay plus monthly bonuses paid on performance at month end $44,000-$55,000 per year based on performance Benefits Competitive Pay Blue Cross Blue Shield Medical and Dental on Day 1 of Employment 401K after 90 days Paid Time Off Sick Time Vacation Time Paid Training Career Advancement Opportunities Responsibilities Schedule service appointments and speak with customers every single day by following up over the phone, email and chat after each appointment Actively listen to customers, answering questions, and directing them appropriately as they request Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries Advise maintenance recommendations Confirm scheduled and missed appointments Assist with managing service loaner fleet Assist with daily scanning of reports Assist service advisors and service manager on daily tasks as needed Qualifications Strong computer skills, including Outlook, Excel and Word Strong customer service background Excellent verbal and written communication skills Punctual, reliable and eager to improve Reliability Professional personality and appearance
About Us:
The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 60 years, we have been the North Shore's premier dealership group. We currently feature Nissan, Honda, Jeep, Chrysler, Infiniti and Volkswagen. Our motto of \"Honest Sales and Excellent Service\" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
