Partner Success Manager, LTC Customer Service

Description Are you a dynamic, results-driven professional with a passion for healthcare and a gift for building relationships that last? We are expanding our Long-Term Care Division, and we're looking for someone who doesn't just manage accounts but truly partners with them. If you thrive in a fast-moving environment, own your outcomes, and care deeply about the facilities and patients you serve, this role was built for you. WHY US Mission-Driven Work Every relationship you build directly improves care outcomes for long-term care residents and their families. Room to Grow We're expanding fast. Your success creates real, tangible paths for career advancement within our growing division. Requirements

WHAT YOU'LL OWN

• Own your region end-to-end hit monthly, quarterly, and annual retention and onboarding targets with confidence and accountability.
• Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply services to meet each facility's unique needs.
• Cultivate lasting partnerships be the person your clients trust and call first, building relationships that stand the test of time.
• Represent Us at industry events, trade shows, and conferences; networking and showcasing our comprehensive offerings.
• Stay sharp on the market by monitoring trends and competitor activity to identify and seize new opportunities ahead of the curve.
• Keep clean CRM records of all account and referral-related activity, so the entire team can move fast and stay informed.

WHAT YOU BRING TO THE TEAM

• Bachelor's degree
• LTC experience preferred
• Pharmacy Technician Certification preferred

Experience:

1-3 years of medical sales experience (pharmacy, pharmaceutical, or medical device preferred)

• 1-3 years of B2B customer service experience
• Proven track record of meeting and exceeding goals
• Strong interpersonal and communication skills; building rapport at every level
• Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite
• Willingness to travel up to 80% of the time, including occasional overnight stays
• Ability to thrive and adapt in a fast-paced, high-growth environment

WHAT WE OFFER COMPENSATION

Competitive base salary plus performance-based incentives GROWTH Pathways for professional development and career advancement TRAVEL Milage reimbursement MISSION Be part of a team genuinely improving care for LTC clients across the region

MOMENTUM

Join a rapidly growing division with real opportunity to shape its future Ready to champion something great? Join US and take the lead in transforming long-term care pharmacy services one partnership at a time. Northern Pharmacy

• Long-Term Care Division
• Equal Opportunity Employer