About Spartan Surfaces Spartan Surfaces is a specialty flooring supplier headquartered in Bel Air, MD. We take a human-centered approach to business, putting people first in everything we do — from our clients and suppliers to our communities, team members, and families. At Spartan, we believe in great people, great products, great families, great friendships, and great happiness. Whatever you're working on — we've got you covered. About the Role We are looking for a detail-oriented, resourceful Sample Order Processor to join our team at Spartan HQ in Bel Air, MD. This role is responsible for managing the flow of sample orders from start to finish — communicating with colleagues, clients, and vendors through Outlook, processing orders accurately in Zoho CRM, and digging for information to resolve questions and keep things moving. This position is ideal for someone who is organized, naturally curious, and comfortable spending most of their day at a desk working across multiple systems and conversations at once. If you're someone who takes pride in getting the details right and enjoys being part of a collaborative, fast-moving team — this one's for you. What You'll Do Process incoming sample orders accurately and efficiently using Zoho CRM Communicate with colleagues, clients, and vendors via Outlook to manage order flow and resolve inquiries Answer inbound phone calls and provide professional, helpful responses to sample-related questions Research and track down product, order, and vendor information to resolve discrepancies or fulfill requests Monitor order status and follow up proactively to keep things on track Maintain accurate records and documentation within Zoho CRM Collaborate with teammates and other departments to ensure a smooth sample experience for every client Support the team with additional tasks and projects as needed What We're Looking For Strong attention to detail and commitment to accuracy Comfortable working at a desk and across multiple monitors for extended periods Proficiency in Microsoft Outlook; experience with Zoho CRM a plus Natural problem solver who enjoys researching and tracking down information Clear, professional communication skills via phone and email Reliable team player with a collaborative, can-do attitude Ability to manage multiple tasks and priorities simultaneously Prior experience in an order processing, customer service, or administrative role preferred Schedule & Hybrid Eligibility This role is fully onsite at our Bel Air, MD headquarters Monday through Friday. After 6 months, hybrid work may be available with manager and team lead approval based on performance and business needs. What We Offer Competitive Pay

• We recognize and reward your hard work Hybrid Potential
• Eligible after 6 months with manager approval Paid Time Off
• PTO, sick time, and paid holidays Full Benefits
• Medical, dental, and vision coverage 401(k) with Match
• Plan for your future Company-Paid Coverage
• Short-term disability and life insurance Additional Benefits
• Long-term disability, accident, and critical illness coverage Growth Opportunities
• Training and advancement within the company Team Environment
• Supportive, respectful, and down-to-earth culture Why Join Spartan?

At Spartan Surfaces, every role matters — and the people who keep our sample and order operations running smoothly are a big part of why our clients keep coming back. We value team members who bring accuracy, resourcefulness, and a team-first attitude to every interaction. If you're a dependable, detail-driven professional looking for a meaningful opportunity within a dynamic organization, we'd love to hear from you. Equal Opportunity Employer Spartan Surfaces is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.