Client Services Manager

Position Overview The Client Services Manager is a cornerstone of day-to-day operations for a commercial real estate management and brokerage company. This individual serves as the primary point of coordination between clients, tenants, vendors, and the brokerage team — ensuring that nothing falls through the cracks and that every interaction reflects a commitment to excellence. This is a highly organized, process-driven role that requires someone who can juggle multiple priorities, communicate clearly across all levels, and proactively anticipate what's needed before being asked. Client & Brokerage Support Serve as the primary point of contact for client inquiries, ensuring timely and professional follow-up on all communications. Provide dedicated coordination support the brokerage team, including preparation of listing materials, tracking deadlines, and managing client touchpoints throughout transactions. Assist brokers with scheduling, document preparation, and follow-through on active deals and prospects. Maintain and update brokerage listings across all relevant platforms, ensuring accuracy and brand consistency. Coordinate email marketing campaigns and assist with the production and distribution of marketing materials. Tenant & Vendor Coordination Receive, log, and triage tenant maintenance requests; coordinate with building engineers and vendors to ensure timely resolution. Acknowledge all maintenance requests timely and ensure work is scheduled promptly. Keep tenants informed throughout the service process — from scheduling through completion and satisfaction follow-up. Manage and maintain current Certificates of Insurance (COIs) for all vendors and tenants. Oversee preventative maintenance scheduling and manage the full Work Order lifecycle, including invoice review and processing. Administrative & Document Management Process and code invoices for approval; manage scanning, filing, and record-keeping systems. Maintain comprehensive and up-to-date contact lists across all stakeholder groups including tenants, vendors, building owners, and emergency contacts. Handle day-to-day office functions including phone management, meeting coordination, supply procurement, mail processing, and file organization. Oversee key and door access management, including sign-in/sign-out logs and access adjustments for holidays and schedule changes. Skills & Qualifications Technical Proficiency Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel) Experience with CRM platforms and a willingness to become a power user of current tools Familiarity with design and marketing tools such as Canva or Adobe Communication & Interpersonal Skills Polished written and verbal communication skills Strong phone presence and email etiquette Strong time management Comfortable coordinating across multiple stakeholders simultaneously — tenants, vendors, clients, and internal team members Organizational & Analytical Ability Exceptional organizational skills Ability to prioritize competing demands and manage time-sensitive tasks without losing attention to detail Strong critical thinking and problem-solving skills; able to make sound decisions independently Industry & Business Knowledge Understanding of basic business operations, building management, and real estate procedures Minimum 3 years of experience in an office or administrative setting; commercial real estate experience is a plus Core Values & Work Style Self-starter with a positive, solutions-oriented mindset High ethical standards and a client-first approach to everything A team player who can also work independently with minimal oversight Adaptable and eager to learn new systems, tools, and processes Consistently organized, punctual, and committed to a high standard of professional excellence Proactive — anticipates needs and acts before problems arise Education High School Diploma required Associate's or Bachelor's degree in Business Administration, Real Estate, Marketing, or a related field preferred How to Apply If you are a proactive, organized professional who thrives in a dynamic environment and takes pride in doing things right, we would love to hear from you. Please submit your resume and a brief cover letter describing your relevant experience and why you are interested in this role. We are an equal opportunity employer.

Job Type:

Full-time Pay:

From $65,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance

Education:

Associate (Required)

Experience:

Administrative:

2 years (Preferred) Ability to

Commute:

Frederick, MD 21701 (Required) Ability to

Relocate:

Frederick, MD 21701: Relocate before starting work (Required)

Work Location:

In person