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HP
Home Paramount Pest Control Company
Experienced Pest Control Service Manager
Career Insights for Customer Service Manager (General)
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Based on Maryland data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$82,929 / year median in Maryland
-3% projected decline
Job Description
Company Overview Home Paramount is a family-owned and operated company founded in 1939. We rank among the largest pest management firms in the United States and are committed to a long-term strategy of growth through excellent customer service. Summary We are seeking to hire experienced pest control personnel for our Service Manager position. The primary responsibilities of the Service Manager involve overseeing and managing the day-to-day service team and customer service operations of the branch to achieve the budget each month. This full-time employment opportunity offers you experience that will advance your career, knowledge growth, and professional development. Responsibilities As a Pest Control Service Manager , your daily duties will include but may not be limited to: Counsel, train, and develop employees and manage employee performance. Understand and communicate company products and services. Understand and communicate pest/termite biology and habits. (Training Provided) Apply products in accordance with laws, rules, regulations, policies and procedures. Obtain state certification when eligible. Use inspection tools, application tools, and equipment as needed. Tolerate a variety of indoor and outdoor environmental conditions including damp, dusty, etc. Enter and exit crawl spaces, structures and other tight spaces. Ascend and descend stairs and ladders. Requirements The primary requirements of a Pest Control Service Manager involve: Previous Route Management experience in a service-oriented industry is required. Pest Control Industry experience required. Valid Driver's License/Clean Driving Record. Maintain flexible work hours, including Saturday work schedules and work hours before 8:00 a.m. and after 5:00 p.m. We are an Equal Opportunity Employer that offers competitive compensation packages and a full range of company benefits including, but not limited to: Medical, Dental, & Vision Coverage Life & Disability Benefits. Paid Time Off, Vacation, Personal, Sick.