A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Project Manager - Long-Term Client Services specialized in Abundance Mgmnt & Chronic Disorganization Town & Country Move Management Gaithersburg, MD Job Details Part-time From $24 an hour 4 days ago Qualifications Project reporting Customer communication Space planning Customer relationship building Maintaining an organized workspace Project documentation Packing Emotional support for clients Client rapport building In-person customer service Moving Housekeeping assistance Mid-level Personal protective equipment (PPE) adherence Decision making Customer relationship management Client management Safety hazards Emotional safety support Organizational skills Room tidying Stock organizing Infection control regulations Safety equipment Managing projects Clean workspace maintenance Training Project planning phase Technical Proficiency Progress tracking (project management tasks) Full Job Description Position Overview Town & Country is seeking a compassionate, highly organized, and relationship-focused Project Manager to support a long-term specialty client service program. This role combines project management, professional organizing, client advocacy, and hands-on support to help clients maintain safe, functional, and sustainable living environments. The primary focus of this role is working with long-term clients who experience chronic disorganization and a strong emotional attachment to belongings. Success requires empathy, consistency, sound judgment, and the ability to build trust while maintaining steady progress toward established goals.
Responsibilities:
Serve as the dedicated Project Manager and primary point of contact for ongoing organization and maintenance projects. Plan visit objectives, establish priorities with the client, and guide the project from preparation through follow-up. Create and maintain practical organization systems throughout the residence. Help the client sort, categorize, store, donate, or responsibly dispose of belongings while respecting the client's decision-making process. Box, inventory, and transport approved donations to onsite storage or designated collection areas. Perform light household-support tasks within scope, including dusting, wiping surfaces, organizing, and maintaining orderly work areas. Handle all belongings thoughtfully and communicate with the client before moving or reorganizing personal items. Document project progress through accurate notes, photographs, inventories, and reports. Maintain confidentiality, professional boundaries, and exceptional customer service during every interaction. Lead and manage ongoing client service projects from planning through completion. Maintain organization systems and assist with ongoing project maintenance. Document project progress through notes, photographs, and reports. Build trusting relationships while delivering exceptional customer service. Internal collaboration. Exemplify operational excellence in every aspect of work Participate in project planning, preparation, and project close-out. Attend training sessions and meetings. Support additional move management, organizing, downsizing, packing, unpacking, and specialty projects as assigned. Provide occasional training & presentations The Ideal Candidate will have Technological comprehension and proficiency Ability to utilize software and services to best support the client Hands on experience working with Abundance Management & Chronic Disorganization A client-centered, nonjudgmental approach that respects the individual's autonomy, comfort, and relationship with their possessions. Ability to assess the client's space, routines, priorities, and organizational challenges to develop personalized, sustainable solutions. Ability to break long-term goals into manageable steps and define realistic measures of progress for each visit. Ability to guide decision-making without pressure, allowing the client to remain actively involved in choices about their belongings. Ability to redirect conversations respectfully and help the client remain focused on agreed-upon project goals. Ability to serve as an accountability partner by reinforcing routines, tracking progress, and celebrating incremental accomplishments. Ability to adapt organization systems to the client's abilities, lifestyle, available space, and changing needs. Experience recognizing potential safety concerns, including blocked walkways, sanitation issues, or unsafe accumulation, and report concerns through the appropriate internal channels. Knowledge to coordinate with approved family members, service providers, donation resources, and internal departments when required by the project plan.
Client Care Expectations:
Build trust through consistency, reliability, patience, and clear communication. Provide calm structure while recognizing that progress may be gradual and measured differently from a traditional organizing project. Remain comfortable supporting clients who experience anxiety related to possessions, illness, germs, or change. Balance project momentum with the client's emotional comfort and confidence. Adjust the approach when priorities or emotional responses change while maintaining the established scope of work. Health & Safety Expectations Because the primary client has heightened health concerns, the Project Manager must follow all client specific infection-prevention protocols during every visit. Use required personal protective equipment, which may include a face mask, gloves, shoe covers, protective gown, and hair covering, as directed by Operations. Complete any required pre-visit health screening or testing and promptly communicate potential exposure or illness concerns. Follow safe work practices and escalate environmental, sanitation, or physical hazards before work continues.
