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EM
EZGovOpps Market Intelligence
Account Manager / Customer Service
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Account Manager
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Scorecard
Based on Maryland data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$76,796 / year median in Maryland
-14% projected decline
Job Description
This is a great position for someone who is comfortable in a customer service position and enjoys working with people. Your role would include making use of our CRM (customer relationship management) platform to reach out to new prospects that have signed up for a demo or trial and have shown interest in our software platform. You'd be fostering a positive relationship with these leads and assisting them during the decision making process. Common interactions would include scheduling a demo, extending a trial, and just calling to check-in regarding status. You will receive training on the platform so that you are able to demonstrate it for potential clients via a screen share. If you have experience in customer service or sales, we encourage you to reach out with your resume and a cover letter if desired. Interviews will be performed remotely via phone and/or screen share.