PERMANENT

\nUpdated 08/2026\nJob Description\nJob Summary\nBefore you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\n

Job Description:

\nThis position will support a territory including Arlington, VA, Silver Spring, MD, and Takoma Park, MD\nSummary\nThe Signature Customer Success Account Manager will manage a high volume of smaller customers. The SCSAM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The SCSAM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The SCSAM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.\nKey Responsibilities\nIssue Management\nServe as the primary point of contact and advocate for assigned accounts.\nHandle routine customer inquiries with standardized solutions while escalating complex issues as needed.\nCoordinate with sales, support teams, and UPS operations to deliver supply chain solutions.\nValue Creation / Proposals\nProactively engage existing customers to enhance value and prevent churn.\nConduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.\nIdentify low-touch upsell opportunities and guide customers to resources for additional value.\nDevelop strategies for upselling / cross-selling opportunities to drive account growth.\nDrive product adoption and educate customers on products and services.\nTerritory Management\nManage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.\nMonitor customer health metrics to measure satisfaction and prevent churn.\nFeedback Collection\nUpdate

UPS DRIVE

with retention data, planning next steps for churn prevention / growth.\nQualifications\n0-4 years in customer success, support, or related customer-facing roles.\nSMB account management experience.\nAbility to manage multiple customer engagements through strong organizational skills.\nData-driven mindset.\nExcellent written communication skills.\nMust be located within the territory. There is no relocation support available for this role.\n

Employee Type:

\nPermanent\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.\n

Other Criteria:

\nUPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.\n

Basic Qualifications:

\nMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.\n

Pay Range:

\nThe salary range for this position is $64.680,00/year to $113.220,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. 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