Operations and Customer Service Coordinator

The Operations & Customer Service Coordinator plays a key role in supporting the daily operations of our residential subscription-based trash service. This position is responsible for ensuring smooth office operations, delivering excellent customer service, assisting with administrative functions, and supporting billing processes. This role is ideal for someone who is organized, adaptable, and eager to grow within a fast-paced service environment.

Key Responsibilities:

Serve as a primary point of contact for customer inquiries via phone, email, and messaging platforms Provide professional and timely customer support, resolving service issues and questions Assist with onboarding new customers and managing subscription accounts Support billing operations, including invoicing, payment tracking, and account updates Maintain accurate customer records and service data Perform general administrative duties to support daily office operations Coordinate with operations/field teams to ensure service delivery aligns with customer expectations Help identify and improve processes to increase efficiency and customer satisfaction About U S Refuse Removal Inc US Refuse is a residential trash company dedicated to reliable, efficient, and professional waste collection. We take pride in keeping communities clean through consistent service, clear communication, and a strong commitment to customer satisfaction.

Our mission is simple:

deliver dependable trash services that make daily life easier for the neighborhoods we serve.