A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Operations & Customer Service Coordinator Location:
Upper Marlboro, MD (Onsite)
Job Type:
Full-Time ________________________________________ Position Overview The Operations & Customer Service Coordinator plays a critical role in supporting the day-to-day operations of our residential, subscription-based trash service. This position serves as a central hub between customers, internal administrative functions, and field operations, ensuring a seamless service experience from onboarding through ongoing support. The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. This role offers an opportunity for professional growth within a growing service-based company. Key Responsibilities Customer Service & Support Serve as a primary point of contact for customer inquiries via phone, email, and messaging platforms Provide prompt, professional, and solutionoriented support to resolve service issues, billing questions, and general inquiries Manage customer expectations and ensure a positive, consistent service experience Account Management & Onboarding Assist with onboarding new customers, including account setup and service education Maintain and update customer subscription accounts, ensuring accuracy of service details and preferences Monitor account activity and proactively address potential issues Billing & Administrative Support Support billing operations, including invoicing, payment processing, and tracking account balances Assist with resolving billing discrepancies and updating account information as needed Maintain accurate and uptodate customer records and service data Operations Coordination Collaborate with operations and field teams to ensure service delivery aligns with customer expectations Communicate service updates, route changes, or issues between internal teams and customers Help troubleshoot service disruptions and coordinate timely resolutions Administrative & Process Improvement Perform general administrative tasks to support daily office operations Identify opportunities to improve workflows, customer communication, and operational efficiency Contribute to initiatives that enhance customer satisfaction and overall service quality ________________________________________ Qualifications 13 years of experience in customer service, operations coordination, or administrative support Strong communication skills, both written and verbal Excellent organizational skills with strong attention to detail Ability to multitask and prioritize in a fastpaced environment Proficiency with basic office software (e.g., Microsoft Office, Google Workspace) and CRM or billing systems is a plus Problemsolving mindset with a proactive and teamoriented approach ________________________________________ About U.S. Refuse Removal Inc. U.S. Refuse is a residential trash service company committed to providing reliable, efficient, and professional waste collection. We take pride in helping keep communities clean through consistent service, clear communication, and a strong focus on customer satisfaction.
Our mission is simple:
to deliver dependable trash services that make daily life easier for the neighborhoods we serve. About U S Refuse Removal Inc US Refuse is a residential trash company dedicated to reliable, efficient, and professional waste collection. We take pride in keeping communities clean through consistent service, clear communication, and a strong commitment to customer satisfaction.
Our mission is simple:
deliver dependable trash services that make daily life easier for the neighborhoods we serve.
