Client Experience Coordinator Detail Solutions White Marsh, MD $18.00-$25.00 per hour | Full-Time Join One of Maryland's Premier Automotive Protection Companies At Detail Solutions, we don't just install window tint, paint protection film, and ceramic coatings—we create an experience our customers remember. We're looking for an energetic, organized, and people-focused Client Experience Coordinator to become the face of our company. You'll be the first smile customers see, the voice they hear throughout their service, and the reason they leave excited to recommend Detail Solutions to friends and family. If you genuinely love helping people, thrive in a fast-paced environment, and enjoy building relationships, we'd love to meet you. No automotive experience? No problem. We'll teach you everything you need to know about our services. What we can't teach is personality, professionalism, and a genuine passion for delivering exceptional customer service. Why You'll Love Working Here At Detail Solutions, you'll work inside one of the area's newest and most modern automotive protection facilities alongside a team that's passionate about excellence. We believe in investing in our people, promoting from within, and creating careers—not just jobs. Our work is nationally recognized, our standards are incredibly high, and our culture is built around teamwork, continuous improvement, and delivering an experience our customers rave about. What You'll Do As our Client Experience Coordinator, you'll be responsible for creating a world-class customer experience from beginning to end. Daily Responsibilities Welcome every customer with professionalism and enthusiasm Coordinate seamless vehicle check-in and check-out Keep customers updated throughout their service via phone, text, and email Coordinate technician recommendations and communicate findings Schedule vehicle pickups and delivery expectations Adjust the daily production schedule alongside our technicians Answer inbound phone calls and customer inquiries Respond quickly to text messages and CRM leads Recommend additional services that genuinely benefit our customers Follow up after every service to ensure complete satisfaction Generate 5-star Google Reviews through exceptional customer experiences Maintain accurate customer information inside our CRM Help keep our showroom and front office clean, organized, and professional As you grow with the company, you'll have opportunities to assist with inside sales, lead management, and customer consultations. What We're Looking For The ideal person is someone who naturally enjoys interacting with people and takes pride in making every customer feel valued. You'll thrive here if you are: Friendly and outgoing Highly organized An exceptional communicator Comfortable talking on the phone Fast and efficient with texting and email Calm under pressure Able to multitask without losing attention to detail Positive, coachable, and dependable Professional in both appearance and attitude Passionate about providing exceptional customer service Preferred Experience Experience in any of the following is a plus: Customer Service Hospitality Luxury Retail Hotel Front Desk Restaurant Management Automotive Service Service Advisor Sales CRM Software Scheduling Automotive experience is NOT required. Compensation $18.00-$25.00 per hour Based on experience. Benefits Health Insurance Dental Insurance Vision Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Leave Paid Holidays Employee Discounts Paid Training Professional Development Career Growth Opportunities Schedule Monday-Friday - Saturday rotations 9-5:30 This Position Isn't for You If... You don't enjoy talking with people. You prefer working alone. You struggle in a fast-paced environment. You dislike multitasking. You avoid accountability. You don't naturally communicate with urgency. You don't enjoy making someone's day. About Detail Solutions Detail Solutions is Maryland's premier automotive appearance and protection facility specializing in: Paint Protection Film (PPF) Ceramic Coatings Premium Window Tint Vinyl Wraps Our mission is simple: Deliver the highest quality craftsmanship with an unmatched customer experience. If that excites you, we'd love to hear from you. Apply Today Please apply through Indeed or email your resume directly to: kurt@baltimoredetail.com

Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person