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Service Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on Maine data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,507 / year median in Maine
-4% projected decline
Job Description
Join Our Team as a Service Coordinator To apply, contact Brad Church at Brad@dchomecaremaine.com Are you organized, compassionate, and passionate about helping people access the services and support they need? Our agency is looking for a Service Coordinator who can make a meaningful difference in the lives of the individuals and families we serve. As a Service Coordinator, you will serve as a key point of contact for clients, families, service providers, and community partners. You will help coordinate services, communicate with stakeholders, monitor client needs, maintain accurate documentation, and ensure that services are delivered effectively and respectfully. What You'll Do Coordinate services and supports based on individual client needs and goals. Communicate regularly with clients, families, providers, and other professionals. Help clients navigate community resources and available programs. Schedule and coordinate appointments, meetings, and services. Monitor service delivery and follow up on changing needs or concerns. Maintain timely, accurate, and confidential records and documentation. Collaborate with internal staff and external providers to promote positive outcomes. Advocate for clients while maintaining professionalism, confidentiality, and respect. Respond to challenges with sound judgment, empathy, and problem-solving skills. What We're Looking For The ideal candidate is dependable, organized, and comfortable managing multiple responsibilities while maintaining a client-centered approach. We value someone who communicates well, builds positive relationships, follows through on commitments, and genuinely wants to help others succeed.
Qualifications may include:
Experience in customer service, scheduling, healthcare, social services, or a related field. Strong written and verbal communication skills. Excellent organization and time-management abilities. Ability to work independently while collaborating effectively with a team. Strong attention to detail and documentation skills. Ability to maintain confidentiality and professional boundaries. Valid driver's license and reliable transportation, if required for the position. Why Join Us? This is an opportunity to do work that matters. You'll be part of a team committed to providing high-quality, person-centered support and helping the people we serve achieve greater stability, independence, and quality of life. If you are looking for a rewarding position where your organizational skills, compassion, and dedication can have a direct impact, we would love to hear from you.
•Pay will be commensurate with experience. Apply today and become part of our team.
Pay:
$25.00 - $27.00 per hour
Work Location:
In person