Job Overview The Olivia Herman Agency is a locally owned Farmers Insurance agency and a Top 10% agency nationwide. We're proud of our growth, but even more proud of how we've grown — by educating clients, building long-term relationships, and doing the right thing. Our Customer Service Representative is a key part of the client experience, serving as a primary point of contact for clients. This role requires strong communication, organization, and follow-through while handling service requests, payments, policy changes, and client education. This is not a cold sales role, but the ability to identify opportunities to strengthen existing client relationships is important. . Why Work With Us! Our team culture is positive, supportive, and people-first. We believe in helping our clients truly understand their coverage, supporting each other's success, and maintaining a healthy work-life balance. We're active in our local community, support school athletics, and believe that when people feel valued, they perform at their best. We work hard, laugh often, and yes — Hutch my chocolate lab is part of the team! Mentorship-driven training with hands-on support and coaching Clear opportunities for growth within a customer service-focused career path Supportive, team-first culture that values communication and collaboration Emphasis on work-life balance, including mental health breaks and dog walks Strong community involvement and support of local schools and programs

Salary Range:

$40,000.00 - $75,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Career Growth Opportunities Mon-Fri Schedule HRA Requirements Positive personality with a strong customer-first mindset Coachable and open to constructive feedback Excellent written and verbal communication skills Honest, dependable, and demonstrates integrity Intrinsically motivated and resourceful Strong organizational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Bilingual in English and Spanish strongly preferred Insurance experience preferred but not required (training provided) Must hold or obtain Property, Casualty, Life & Health insurance licenses Responsibilities Answer incoming calls and assist clients in a professional and friendly manner Process payments, policy changes, endorsements, and service requests Educate clients on their coverage and help them understand their insurance options Conduct policy reviews to ensure coverage aligns with client needs Identify and recommend additional coverage opportunities to existing clients Maintain accurate client records and documentation Build long-term client relationships through consistent, high-quality service Work collaboratively with producers and team members to support agency goals About Us Located in the heart of Battle Creek, the Olivia Herman Agency stands as a beacon of excellence in the insurance industry. We are committed to delivering unparalleled services to our clientele, underpinned by our team's unwavering dedication to achieving outstanding results. Our professionals excel in a collaborative environment, driving success through collective expertise and innovation. We invite you to explore a career with us at the Olivia Herman Agency, where your contributions will be valued and your professional growth nurtured. Join us today in setting new standards of excellence.