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Customer Service Coordinator

Job

Carelinc Medical Equipment

Grandville, MI (In Person)

Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 7/2/2026

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Job Description

Customer Service Coordinator Carelinc Medical Equipment - 3.2 Grandville, MI Job Details 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Full Job Description Are you a detail-driven, patient-focused superstar who thrives in a fast-paced healthcare environment? Do you love helping others navigate complex systems and want to make a real impact on people's lives? If so, we want YOU on our CareLinc team!
What You'll Be Doing:
As a Rehab Coordinator , you'll be the critical link between patients, providers, and payers in the Complex Rehab Technology (CRT) world. Think of yourself as a professional problem solver , advocate , and all-around healthcare superhero . Coordinate appointments, evaluations, and follow-ups Handle insurance verification, authorizations, and detailed medical documentation Support patients with compassion and clarity as they navigate the CRT process Maintain accurate, HIPAA-compliant records and collaborate across teams Stay on top of Medicare/Medicaid guidelines and payer-specific requirements
What You Bring:
High school diploma or equivalent (preferred) 3+ years of experience in healthcare, DME, or insurance (preferred) Experience with prior auths, billing, and patient-facing communication Strong attention to detail and excellent data entry skills Top-tier communication and a heart for helping others Why CareLinc? Competitive Pay Medical Insurance - Recognized in the Top 10% in the Nation within our industry! Dental Insurance Vision insurance Additional insurances; Short-Term Disability, Life Insurance, accident, legal, and more! Same day pay available with TapCheck! PTO Paid Holidays 401K with company match EAP - Employee Assistance Program (available immediately to you and your dependents) Career Advancement/Development Opportunities Van Andel suite ticket drawings! We're more than a medical equipment provider—we're Partners in CARE , empowering independence and dignity through our core values: Community Accountability Relationships Empathy Working in Rehab means making a tangible difference in people's lives every single day. Join a passionate, dedicated team that values growth, support, and excellence.