Resolve customer complaints/concerns regarding customer service. Assist with scheduling of adequate staff, assign work duties. Oversee training for staff in customer service, work procedure and policy. Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service. Make recommendations for improvements on employee performance and quality service. Record physical bar inventory at the beginning of each month. Work closely with F & B Director and Managers on special events in bar lounge, convention center/bar, showroom and outdoor catering events. Monitor all coupons, discounts and receipts, ensuring all sales are registered. Monitor all voids, refunds, and till procedures for accuracy and procedure compliance. Other related duties assigned or requested by F & b direct and Managers. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.