Position Overview

• weekend availability is a MUST
• The Customer Experience Manager is responsible for a variety of tasks during their shift. The team member will provide superior customer service to guests at all times by providing a clean, safe, and welcoming environment while adhering to Company Policies, Procedures, and Best Practices. Responsibilities
• Customer Management ○ Field and respond to general customer inquiries and questions. ○ Work with General Manager to strategically schedule public programming to maximize ice optimization. ○ Engage in excellent face to face customer service to all customers. ○ Provide consistent communication regarding program schedule updates and opportunities via email or through our social media team.
• Front Desk Management ○ Cultivate a positive and upbeat environment for staff and customers. ○ Strategically schedule front desk staff based on programming and arena schedule. ○ Ensure front desk area is clean and presentable. ○ Manage rental skate inventory and sharpening on a schedule and as needed.
• Public Programming Leadership ○ Plan, schedule, and execute themed public skating sessions throughout the year.

○ Manage birthday party inquiries through the booking and execution process. ○ Engage customers before/during/after programming to spread awareness of skating, hockey, and party opportunities. ○ Prospect community groups and areas to initiate new program development and growth. ○ Attend community events as rink representative by request/approval of GM.

• Arena Management ○ Work as manager on duty of the facility as scheduled by your GM. ○ Provide assistance to GM in collecting, sorting, and submitting invoices. ○ Assist all part time staff when designated as manager on duty. ○ Collaborate with GM and FM to find solutions to day-to-day rink conflicts. Remain on call for issues.
• Staffing/Human Resources ○ Recruit, hire, train, and manage front desk, skate guard, and other part time staff. ○ Assist GM with payroll processing.
• Miscellaneous ○ Support all rink operations assigned by upper management. If you are reliable, responsible, and enjoy being around hockey and skating, we would love to hear from you!
• weekend availability is a MUST

•

Pay:

$15.00 - $18.00 per hour Expected hours: 10.0 - 30.0 per week

Benefits:

Employee discount Flexible schedule Application Question(s): Are you available to work Friday evenings and Saturday morning/daytime?

Work Location:

In person