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The Salvation Army USA Central Territory

AdoptAFamily Coordinator

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$55,258 / year median in Michigan

-2% projected decline

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Job Description

Position Summary:
The Adopt-A-Family Coordinator matches client applications for the adopt-a-family program to donors wishing to help. Assists with application processing, assisting with preparation and answering calls.
Essential Responsibilities:
Coordinate a process for matching donors with clients, ensuring safety of bothReview client applications for completeness and eligibilityCommunicate with donors and maintain accurate information on donor contact and preferencesMatch donors with clients and provide information on client wants/needs and on processResolve any donor or client concernsCoordinate the distribution of donationsAssist with distribution preparationAttend staff and in-services meetingsPerform other duties as assigned
Qualifications:
Education/Experience:
High School Diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities1+ years' administrative assistant or related work experience
Skills, Knowledge & Abilities:
Maintain client confidentiality and obtain appropriate releases of informationDemonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliationLearn and adhere to The Salvation Army Social Services Code of EthicsAdhere to professional codes of ethics as they apply to professional licensingUnderstand and adhere to professional boundaries within and outside of the organization
Computer Skills:
Proficient in Microsoft Office 365Working knowledge of TEAMS and SharePointWillingness to learn new software as needed
Certificates and Licenses:
Complete Safe From Harm training, and keep current as neededMust have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.