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Aramark
Customer Service Coordinator
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Based on Michigan data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$55,258 / year median in Michigan
-2% projected decline
Job Description
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Title:
Customer Service Coordinator Requisition #: 676431Location:
Livonia, MI, US, 48150Career Area:
Retail +Customer Service Description:
Job Description The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks. Job Responsibilities- Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
- Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
- Call and process electronic or telephone orders/requests.
- Phones/Customer Service
- Check Market Center general email box
- Prepare ship route for processing (printing, posting)
- Service call back
- Service Dispatch
- Place work order for service calls
- Process refunds At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications
- 3-5 years of work experience preferred.
- High School Diploma required. Associates Degree preferred.
- MS Office Experience with proficiency in Excel required.
- Strong communication skills.
- Excellent customer service and administrative skills required.
- Ability to develop and maintain a positive working relationship with others.
- Detail oriented, ability to multi-task, with strong organizational skills are required Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.