Job Summary We are seeking a dynamic and detail-oriented Post-Installation Quality & Customer Satisfaction Coordinator to ensure our clients receive exceptional service after installation. In this role, you will be the key point of contact for clients, overseeing post-installation follow-up, addressing concerns, and ensuring customer satisfaction reaches new heights. Your energetic approach and excellent communication skills will drive continuous improvement in service quality, foster strong client relationships, and contribute to our reputation for outstanding customer support. This paid position offers an exciting opportunity to make a meaningful impact in a fast-paced, client-focused environment. Responsibilities Conduct timely follow-up calls with clients after installation to assess satisfaction and gather feedback. Address and resolve any post-installation issues or concerns promptly, ensuring a positive customer experience. Collaborate with installation teams and other departments to relay client feedback and facilitate necessary improvements. Maintain detailed records of customer interactions, complaints, resolutions, and follow-up actions using data entry tools. Analyze customer satisfaction data to identify trends and recommend process enhancements for better service delivery. Assist clients with onboarding processes, providing clear instructions and support via phone or digital communication channels. Manage outbound calling campaigns to check on ongoing client needs and promote additional services when appropriate. Skills Multilingual abilities are highly valued to effectively communicate with diverse client bases. Strong sales acumen to identify opportunities for additional support or services during client interactions. Bilingual proficiency in English and other languages enhances communication with a broader audience. Excellent customer support skills with a focus on active listening, empathy, and problem-solving. Proficient in Microsoft Office Suite (Word, Excel, Outlook) for documentation and reporting purposes. Solid computer skills including data entry, record keeping, and navigating CRM systems. Outbound calling experience within call centers or customer service environments is preferred. Exceptional phone etiquette combined with clear communication skills to engage clients professionally. Ability to analyze customer feedback data to identify issues and develop actionable solutions. Experience handling cash transactions or processing payments is a plus but not required. Fast and accurate typing skills for efficient documentation of client interactions. Join us as a Post-Installation Quality & Customer Satisfaction Coordinator to champion our commitment to excellence! Your energy, communication prowess, and dedication will help us deliver memorable experiences that keep clients happy long after installation is complete.

Job Type:

Full-time Pay:

$29.00 - $32.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance Application Question(s): Do you have experience supporting field teams (installers, technicians, contractors) with communication, scheduling, returns, or quality checks? Tell me about a time you followed up with a customer after a job was completed. How did you confirm satisfaction and handle any concerns?" Have you ever processed service issues, remakes, or returns and determined who was responsible? Have you previously worked in a role where you reviewed job files, service orders, or installation paperwork for accuracy?

Work Location:

In person