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MC
MONROE COMMUNITY MENTAL HEALTH AUTHORITY
BHT Client Services Manager
Career Insights for Customer Service Manager (General)
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$69,205 / year median in Michigan
-1% projected decline
Job Description
ABOUT THE ORGANIZATION
Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities. Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.BENEFITS
Bi-weekly pay Vacation, sick, and personal time Four medical plans to choose from, eligible first day of hire Dental Vision Aflac Disability and life insurance provided by the Agency, optional buy-ups 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans YMCA corporate discountDESCRIPTION
Under the general supervision of the Program's Supervisor, the Client Services Manager (CSM) is responsible for: Assessing the needs of the consumer and /or the consumer's' family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer's needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS). Addressing both the individual consumer's biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer. CSM's are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department. In addition, Master level CSM's are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers. Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.EDUCATION
Bachelor's Level (Pay Grade 7) ($26.35/hr- 32.94/hr) Minimum of a Bachelor's degree in social work is required. Appropriate Michigan licensure/certification is required. Master's Level (Pay Grade 9) ($31.88/hr
- 39.
EXPERIENCE
B.A. CSM One (1) year supervised experience in the examination, evaluation, and treatment of minors and their families within the specific consumer population in which the position holds responsibility child with mental illness or SED (QMHP- , CMHP
- ), child or adult with developmental disability (QIDP
- ) required.
CAFAS/PECFAS
training preferred.M.A. CSM
Two (2) years' work experience within the specific consumer population in which the position holds responsibility child with mental illness or SED (QMHP- , CMHP
- ), child or adult with developmental disability (QIDP
- ).
CAFAS/PECFAS
training preferred. In addition, demonstrated knowledge and skills necessary to provide the appropriate care for the specific clinical needs and ages of the individuals served. Demonstrated knowledge of the clinical needs, symptoms, and behaviors of individuals served, as well as understand the principles of growth and development over the life span; have the ability to assess data reflecting each individual's status; interpret the appropriate information needed to identify each individual's requirements in relation to his or her age-specific/population specific needs; and to provide the care needed by the appropriate age group- (child, adult and geriatric). QMHP
- Individual with specialized training or one year experience in treating or working with a person who has mental illness as defined under the Michigan
PIPH/CMSP
Provider Qualifications per Medicaid Services.- QIDP
- Qualified Intellectual Disability Professional (QIDP)
- Individual with specialized training or one year experience in treating or working with a person who has intellectual disability.
- CMHP
- Child Mental Health Professional
- Individual with specialized training and one year of experience in the examination, evaluation, and treatment of minors and their families and who is trained and has three years supervised experience in the examination, evaluation, and treatment of minors and their families; or an individual with at least a master's degree in a mental health-related field from an accredited school who is trained and has one year of experience in the examination, evaluation and treatment of minors and their families.