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Busch's Fresh Food Market
Cheese Monger (Full Time)
Career Insights for Retail Customer Service Manager
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Based on Michigan data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,598 / year median in Michigan
+19% projected growth
Job Description
Starting wage up to: $19.20/hr. with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? Flexible schedules Employee discounts 401K with company match Tuition reimbursement Daily Pay available Ready to spice up your job and grow with us? and let's create the perfect pear together!
Position Overview:
The Cheese Merchandiser will oversee the cheese department, managing a team of cheese mongers to ensure operational excellence, product quality, and outstanding customer engagement. This role requires a certified cheese professional with strong leadership skills and a deep knowledge of cheese.Accountabilities:
Team Leadership:
Supervise and mentor a team of cheese mongers at multiple locations, providing ongoing training in product knowledge, customer service, and best merchandising practices.Product Management:
Curate and manage a diverse selection of local and artisanal cheeses, ensuring optimal inventory levels, freshness, and quality.Merchandising Excellence:
Design and implement eye-catching displays that highlight our cheese offerings and attract customer interest.Customer Engagement:
Lead initiatives to educate customers about various cheeses, including tastings and pairing suggestions, to enhance their shopping experience.Operational Oversight:
Ensure compliance with food safety regulations and sanitation standards, monitoring storage conditions and product quality.Sales Analysis:
Track sales performance, customer feedback, and market trends to inform product offerings and promotional strategies.Collaboration:
Work closely with other departments, such as deli and grocery, to promote cross-merchandising opportunities and enhance overall store offerings.Community Involvement:
Represent the cheese department at local events and markets to build relationships with customers and local cheese producers.- Professional and technical knowledge: Keep skills current by completing educational opportunities, reviewing professional publications, benchmarking state of the art practices and networking.
Education, Experience and Skills:
- Certification as a Cheese Professional (CCP) from the American Cheese Society or an equivalent organization.
- Extensive knowledge of cheeses, including types, origins, and pairing options.
- Proven leadership skills with the ability to motivate and develop a team.
- Exceptional merchandising skills to plan and execute displays designed to drive profit, create interest, perceived value and suggest meal solutions.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.
- Strong analytical, problem solving and decision making skills.
- Proficient presentation skills, including confidence in getting up in front of people.