Customer Success Lead

Customer Success Lead Rochester, MI Job Details Full-time 1 day ago Benefits Health insurance Paid time off Opportunities for advancement Retirement plan Qualifications Stakeholder engagement Customer relationship building Client onboarding Customer retention 5 years Entrepreneurship Post-sales client support Customer support CRM system proficiency Technical troubleshooting support Senior level SaaS Cross-functional collaboration Communication skills Stakeholder relationship building Cross-functional communication Stakeholder management Full Job Description Job Overview Techcollect.ai is a high-growth tech startup revolutionizing how the Homeowner Association Industry (HOA) operates. We empower HOA organizations to streamline their Accounts Receivable workflows and maximize their potential. At Techcollect.ai, we value entrepreneurial spirit, a proactive approach to challenges, and adaptability to play multiple roles as the business evolves. Our office is located in the heart of downtown Rochester, MI, providing convenient access to vibrant downtown amenities and paint creek riverwalk, perfect for lunchtime, brain-breaks, or post-work relaxation. Benefits Paid Time Off (PTO) Hands on Training Career Growth Opportunities Retirement Plan Health Insurance Requirements 5+ years of experience in a SaaS customer success or similar role. Proven track record of converting trials to paying customers and driving customer retention. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders. Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats. Problem-solving skills with a proactive approach to overcoming challenges. Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. A self-starter attitude and the ability to thrive in a fast-paced startup environment. Responsibilities As a Customer Success Lead at Techcollect.ai, you'll be the face of our company to customers, ensuring they experience seamless onboarding and value from our platform. This role requires an energetic, resourceful individual who thrives in a startup environment, enjoys forging new paths, and is excited about tackling diverse responsibilities. 

Responsibilities:

Customer Engagement:

Build relationships with prospective customers during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.

Onboarding :

Guide new customers through the onboarding process to ensure a smooth transition and quick adoption of our solution.

Customer Support:

Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.

Adoption & Retention:

Collaborate with customers to drive platform adoption, expand usage, and maximize retention.

Cross-functional Collaboration:

Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.

Problem-solving:

Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions. About Us TechCollect is an energetic and professional leader in Information Technology, passionately driving digital transformation. We innovate cutting-edge solutions, fostering a dynamic culture where talent thrives and collaboration fuels groundbreaking advancements. Join us to shape the future of IT!