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Opensity Solutions

Site Supervisor

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$55,258 / year median in Michigan

-2% projected decline

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Job Description

Site Supervisor Opensity Solutions Southfield, MI Job Details Full-time $25 - $32 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Staff supervision Team supervision High school diploma or GED Full Job Description Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Summary The Site Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service at a client office. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team. Essential Job Responsibilities Serves as the principal liaison between the employees and the Client Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service Continuously looks for opportunities to increase the efficiency of operation Seeks opportunities to increase services and makes recommendations to the key contact Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client Recruits and interviews potential candidates for available positions at the site Hires, trains, supervises, evaluates and develops all personnel assigned to the site Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports Qualifications & Requirements High School Diploma Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support Detail oriented with good attention to detail Good verbal and written communication skills Strong initiative required; ability to work independently with minimal direct supervision Ability to lead others in a professional manner Working knowledge of Microsoft products including MS Word, Excel and Outlook Ability to lift or move 40 lbs. or greater Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. Ability to walk, bend, kneel, stand or sit for an extended period of time The Compensation range for this role is 25.00 to 32.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.