Client Experience Coordinator

Client Experience Coordinator NBS Commercial Interiors - 3.5 Troy, MI Job Details Full-time $47,000 - $55,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Accounts receivable Teamwork Microsoft Excel Interpersonal skills Phone communication Procurement Mid-level Microsoft Office Client invoicing Math Continuous improvement Organizational skills Productivity software Freight Associate's degree Communication skills Order fulfillment Client interaction via phone calls Full Job Description Why You? You enjoy working in an organized, efficient manner and seeing projects through to completion. You like having set processes to follow while still looking for opportunities for improvement. You look forward to answering any questions someone may have regarding their order and strive to provide the best experience to both your internal and external clients. You enjoy celebrating all your hard work with your teammates! Why Us? NBS Commercial Interiors provides an integrated approach to architecture, furniture, and technology. We help both large and small organizations optimize their space enabling better communication, interaction, and collaboration. We are committed to providing a work environment that is both challenging and fun. Our diverse team of specialists across Metro Detroit, Bay City, Lansing, and Northern Ohio, are experts in their field of furniture, construction, architectural products, flooring, audiovisual and commercial cleaning. As one company offering all these solutions in house, we can better serve our clients' needs and diversify our business. You can learn more about who we are and what we do by visiting our website at www.yournbs.com. Diversity, Equity and Inclusion at NBS NBS is a team of passionate people who believe space matters. We aspire to bring a diverse group of individuals with specialty knowledge together to create innovative and unique solutions for our clients. We strive to be a reflection of the communities we serve. We are committed to developing a team that includes, respects, encourages, and supports our differences in age, gender, race, religion, identity and experiences. We are committed to growing the diversity of our organization. To do so, we aspire to expose more individuals of diverse backgrounds and experiences to our exciting and impactful industry as a viable career option inspiring them to choose a path related to interior integration and commercial design. What Will You Be Doing? This role is instrumental in procuring products and services, along with providing strategic coordination between NBS, clients and vendors. Work in conjunction with sales and other disciplines to provide clients with an excellent experience. Interact daily with clients and vendors collecting and providing information regarding orders. Essential duties and responsibilities may include, but are not limited to, the following: Assist salespeople, vendors, and clients with processing and managing quotes, orders, client inquiries, service calls, freight claims and warranty work. Assist with obtaining audits and labor quotes from project managers and designers. Provide consistent client communication throughout the order process. Participate in project meetings to assist with progress and communication. Assist with scheduling orders to ensure timely deliveries. Update the business system for order acknowledgements, deliveries, invoicing, and final order processing. Process daily client invoicing including auditing invoices to ensure accuracy. Resolve outstanding product and service issues including seeking out assistance from other disciplines while keeping the client informed. Learn and understand all NBS processes as it relates to the CEC role and assist in the continuous improvement effort. Maintain current and accurate client and vendor master information within our business system. Assist with collecting Accounts Receivables including updating collection notes, contacting clients, and working with salespeople. Answer incoming company-wide phone calls as part of a queue. Participate in internal job-related training; including but not limited to, cross-training with other disciplines, technology and software training, and vendor presentations. Do You Have the Experience, Knowledge, and Abilities We're Looking For? Associate degree required, Bachelor's degree preferred Microsoft Office skills including Word and Excel Strong math aptitude Strong interpersonal skills Ability to work independently Excellent organizational skills Strong written and verbal communication skills Strong multi-tasker Critical thinking Positive attitude Willingness to work within a team and to help others learn Does this sound like something you could excel at and enjoy? Then let us know by applying and submitting your resume. Pre-employment testing, including a drug screen and background check, will be required prior to hire. NBS participates in E-Verify. Once you have accepted a job offer and completed the Form I-9, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Type:

Full-time Pay:

$47,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Ability to

Commute:

Troy, MI 48083 (Required)

Work Location:

In person