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Order Management Supervisor
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Trystar
Burnsville, MN (In Person)
Full-Time
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Job Description
Job Title:
Order Management Supervisor Job Description:
Trystar is a leader in power inverters, distribution equipment, and related services, dedicated to supporting our electrical infrastructure. We pride ourselves on producing the highest quality products and delivering industry-leading service. With safety and integrity as our core principles, we work together to achieve excellence for our customers every day. Our team members are our most valuable asset, and this position plays a critical role in achieving our strategic objectives.We are seeking an Order Maintenance Supervisor to guide and develop Trystar's order processing team. Reporting to the Customer Experience Projects Manager, you will be responsible for both daily operations and executing a company strategy that enhances Trystars ability to intake and respond to customer requests and escalations.
In this role, you'll drive process improvements, coach and develop employees across multiple sites, and manage escalated issues to ensure the highest level of customer service. Success requires daily interaction with sales, customers, and the quotation team to understand requirements and expectations. This is a fantastic opportunity for a talented and motivated individual eager to share knowledge and take the next step in their career.
We are looking for people who believe in our guiding principles and values of:
Safety We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity Were honest, transparent, and committed to doing whats right.
Customer focus We have relentless focus on our customers and their success.
Right with speed We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other Were a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey We create an environment where our team feels appreciated and has fun along the way.
In this role you will get to:
Managing Order Processing (50%):
Oversee all order processing activities, manage escalations, and handle other order management-related tasks.
Create and exemplify Trystars culture for relentless focus on our customers and their successMaintain professional business relationships with customers, field sales and manufacturing repsProcess Development & Execution (25%):
Develop, implement, and execute enterprise-wide order processing strategies across multiple sites.
Work cross functionally with other leaders to deliver a world class customer experienceMaintain high level of ERP and process knowledgePeople Development (10%):
Provide coaching and development to team members.
Lead the Order Processing team in reviewing and responding to customer inquiriesLead the Order Processing team in maintaining accurate customer information and order information within our ERPContinuous Improvement (15%):
Lead continuous improvement initiatives and conduct training sessions for the team.
Develop digital tools, processes and procedures within Order Processing team to enhance overall customer experienceTrack key performance indicators (KPIs), maintain order data accuracy, and generate performance reports for managementCollect and analyze data to identify opportunities for continuous improvement to deliver a better customer experience