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GI
GPM, Inc.
Service Shop Planner
Career Insights for Customer Service Supervisor
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$58,857 / year median in Minnesota
-3% projected decline
Job Description
The Company Since 1978, GPM, Inc. has been powering industries with innovation, grit, and reliability. With more than 50 employees and headquartered in Duluth, MN , GPM combines small-company agility with big-impact results. We're not just a manufacturer—we're problem solvers. From our industry-leading GPM-Eliminator , known as one of the world's toughest and most reliable submersible slurry and dewatering pumps, to our full suite of rotating equipment solutions, GPM delivers performance where it matters most. With sales offices across the U.S. and a strong mix of direct sales, distribution, and world-class service and repair, we support customers in a wide range of industries—keeping operations running and downtime minimal. Position Overview - Service Planner Are you someone who thrives on organization, coordination, and making things run like clockwork? As a Service Planner , you'll be at the center of our service operations—ensuring every repair, schedule, and communication flows seamlessly from start to finish. In this role, you'll work closely with Service Technicians, Coordinators, Processing Specialists, and the Shop Supervisor to keep projects moving efficiently while exceeding customer expectations. If you take pride in precision and enjoy turning complexity into clarity, this is your opportunity to shine. What You Bring We're looking for someone who is driven, detail-oriented, and ready to make an impact: High school diploma required; trade degree a plus 2-3 years of industrial equipment experience (preferred) Strong problem-solving and critical thinking skills Excellent communication and customer interaction abilities Experience in customer service or project management (a plus) Proficiency in Microsoft Office Outstanding organization and time management skills A proactive mindset with a strong sense of ownership Team-first attitude with unwavering integrity Attention to detail that never wavers What You'll Do You'll play a key role in driving service success by: Managing RGA (Return Goods Authorization) processes Coordinating pump intake and service workflows Scheduling sandblasting, disassembly, cleaning, and inspection Creating and managing service records (SRVQ, CRM cases, and documentation) Maintaining clear job tracking through the Service Planner Coordinating parts procurement with the warehouse Scheduling assembly with the Shop Supervisor Overseeing painting, final prep, and logistics for completed repairs In short—you'll be the engine that keeps our service operations running smoothly and efficiently. Why GPM? At GPM, you're not just filling a role—you're joining a team committed to innovation, quality, and continuous improvement . Your work will directly impact customer satisfaction and operational success. Ready to Step Up? If you're ready to take your career to the next level and be part of a team that values precision, collaboration, and excellence, apply today for the Service Planner position at GPM, Inc. and help drive performance where it counts most.