A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Service and Shipping Coordinator (Shift Leader) The UPS Store Eden Prairie, MN Job Details Part-time $15•$18 an hour 1 day ago Benefits Paid training 401(k) Paid time off 401(k) matching Employee discount Opportunities for advancement Qualifications Customer communication Full Job Description Shift Leader•
The UPS Store Location:
Eden Prairie, MN (next to Eden Prairie Mall)
Pay:
$15.00•18.00 per hour (based on experience)
Job Type:
Part Time (expect 30-35hr/week) Schedule (some flexibilty): Mon. 11am-6pm Tues 11am-6pm Wed-Fri 9am-3pm weekends as needed About Us The UPS Store is your neighborhood business center, providing world-class customer service in shipping, printing, mailbox services, and business solutions. We are looking for a dependable, motivated Shift Leader to help lead our team, provide exceptional customer service, and ensure smooth daily operations. Position Summary As a Shift Leader, you will be responsible for opening or closing the store, leading team members during your shift, assisting customers with shipping and printing needs, and ensuring the store operates efficiently. This position is ideal for someone with strong leadership skills, excellent customer service experience, and the ability to multitask in a fast-paced environment. Responsibilities Lead and motivate team members during each shift. Provide outstanding customer service and resolve customer concerns professionally. Assist customers with domestic and international shipping, packaging, mailbox services, printing, and other business services. Train and coach employees on company procedures and customer service standards. Open and close the store, including cash handling and daily reconciliation. Ensure accuracy in shipping, printing, and point-of-sale transactions. Maintain a clean, organized, and professional store environment. Manage workflow to keep wait times low and customers satisfied. Assist with inventory management and supply ordering. Support the Store Manager with daily operations and administrative tasks. Qualifications Previous retail or customer service experience required. Leadership or supervisory experience preferred. Strong communication and problem-solving skills. Comfortable working with computers and learning new software. Ability to multitask in a fast-paced environment. Detail-oriented with excellent organizational skills. Ability to lift packages up to 50 pounds. Flexible availability, including some evenings and Weekends. What We Offer Competitive hourly pay Paid training Opportunities for advancement Friendly, team-oriented work environment Employee discounts Performance-based raises and bonuses Ideal Candidate We're looking for someone who: Takes pride in providing exceptional customer service. Leads by example with a positive attitude. Is dependable and punctual. Enjoys solving problems and helping customers. Can work independently while effectively leading a team. Apply today and become part of a locally owned business that values customer service, teamwork, and professional growth!
